Managing Consultant, Technical Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate directly with clients to offer technical expertise and assist in resolving intricate implementation and integration challenges.

• Design, develop, configure, and sustain integrations between TeamDynamix solutions and client systems.

• Discover automation opportunities and implement technological solutions that enhance efficiency and address business issues.

• Collect and document technical requirements while closely working with clients to convert business needs into scalable solutions.

• Diagnose technical issues and drive prompt resolutions to ensure high levels of customer satisfaction and minimize disruptions.

• Act as a technical subject matter expert, providing guidance to fellow members of the Professional Services team.

• Collaborate across departments with Professional Services leadership to shape the strategic direction and roadmap of the division.

• Work closely with Sales to enhance solution scoping and assist in creating more precise Statements of Work (SOWs).

• Suggest and implement process enhancements that optimize team resources and operational efficiency.

• Deliver exceptional consulting services while nurturing strong, trusted relationships with clients.

• Provide regular updates on projects and communicate effectively with both internal stakeholders and clients.

⛳️ Requirements

• Bachelor’s degree in Computer Science or a related technical discipline.

• Over 5 years of experience in software engineering, database report writing, or technical solution development.

• 7 to 10+ years of experience in computer technology, technical services, or related domains.

• Proven experience working directly with clients in a technical consulting or support role.

• Ability to articulate business requirements and convert them into innovative, scalable technical solutions.

• Strong troubleshooting and problem-solving abilities, capable of independently managing highly complex issues.

• Exceptional communication, presentation, and facilitation skills, with the ability to advise both technical and executive audiences.

• Strong interpersonal skills with a proven track record of building trusted client relationships.

• Experience with Linux and/or Windows administration is preferred.

• Prior experience in customer support is preferred.

• Ability to juggle competing priorities while upholding high standards of quality and customer satisfaction.

• Possesses broad technical expertise and enjoys tackling challenging problems through teamwork and innovation.

🏝️ Benefits

• Competitive compensation that reflects employees’ skills and contributions.

• Comprehensive health insurance plans.

• Wellness programs that promote physical and mental well-being.

• Traditional and Roth 401(k) savings options with company match.

• Remote-first work environment with flexible hours.

• Emphasis on work-life balance, offering 15 observed days off in addition to PTO.

• Family-friendly policies, including paid parental leave.

• Paid life insurance along with short-term and long-term disability insurance.

• Regular recognition of achievements through acknowledgment programs.

• Access to counseling services and resources for personal and professional challenges.

• Transparent communication regarding company goals, strategy, and performance.

• Regular feedback sessions and performance evaluations.

• Anti-bias and anti-harassment training initiatives.

• Trust and autonomy in decision-making within your role.

• A work environment that encourages you to be your authentic self.

• A flat management structure with approachable leaders who value your feedback.