Manager, Veeva CRM Platform

This is a fully remote position, open to applicants in United States.

📋 Description

• Define the vision and roadmap for the Veeva Vault platform in alignment with Amplity’s Client Systems and Services strategy.

• Assess Veeva capabilities and create service offerings for clients.

• Oversee the feature backlog, release roadmap, and priorities for platform enhancements.

• Lead the design of solutions for client implementations using Veeva Vault CRM and related products.

• Standardize implementation methodologies, deployment templates, solution designs, playbooks, and accelerators.

• Build integrations with client systems, data lakes, and analytics environments.

• Establish governance for configuration, security, releases, compliance, and best practices.

• Support administration, release management, optimization, and production assistance.

• Design and support capabilities for territory management, targeting, alignment, customer master data, and field force effectiveness.

• Develop reporting models utilizing X-Pages and related capabilities.

• Create Amplity’s Veeva managed services offerings and operating procedures.

• Manage relationships with Veeva, implementation partners, and third-party service providers.

• Coordinate releases, regression testing, user acceptance testing, validation, and ensure production readiness.

• Own the AI roadmap, innovation backlog, business cases, and pilot initiatives.

• Collaborate with Sales, Client Solutions, Commercial Operations, Medical Operations, and clients.

• Deliver executive presentations, client proposals, roadmap reviews, and stakeholder communications.

• Establish KPIs, support metrics, knowledge management, and continuous improvement initiatives.

• Participate in budget planning and monitor expenditures.

• Provide leadership, mentoring, coordination, and development support.

• Manage assigned projects, including scope, timelines, resources, reporting, execution, and value creation.

⛳️ Requirements

• A minimum of 8 years of experience in CRM, commercial platforms, or commercial technology within the pharmaceutical, biotechnology, life sciences, or healthcare sectors.

• Over 5 years of hands-on experience with Veeva CRM or Veeva Vault CRM.

• Experience with Veeva Align, Network, OpenData, Engage, and Approved Email.

• Proven track record of leading CRM implementations, platform administration, or managed services.

• Experience collaborating with Commercial Operations, Sales Operations, or Medical Affairs teams.

• Experience working alongside business stakeholders, technology teams, and external vendors.

• Proven experience supporting multiple pharmaceutical clients in a consulting, CRO, CSO, or client services environment.

• Experience in developing reusable implementation methodologies, playbooks, and service accelerators.

• Exceptional written and verbal communication skills.

• Effective engagement at the executive level and with clients.

• Strong skills in client relationship management.

• Ability to translate business requirements into practical, scalable technology solutions.

• Must be able to work within U.S. time zones; preference for residents of U.S. Eastern and Central time zones.

• Direct engagement with internal business partners, clients, and vendors is essential.

• Veeva Vault CRM Administrator certification is required.

• Vault AI and X-Pages certification or equivalent experience is preferred.

• Veeva Align certification or relevant experience is preferred.

• Microsoft Certified: Power BI Data Analyst Associate is preferred.

• Microsoft AI Fundamentals is preferred.

• In-depth understanding of pharmaceutical commercial operations.

• Functional expertise in Veeva CRM.

• Expertise in commercial field force processes, Medical Affairs workflows, territory management, alignment, targeting, segmentation, CRM product management, consulting, solution design, business process optimization, and change management.

• Technical expertise in Veeva Vault CRM, Veeva Align, Veeva Network, CRM integrations and APIs, Power BI, SQL, and Azure DevOps or other Agile delivery tools.

• Skills in product ownership, project management, vendor management, cross-functional leadership, strategic planning, financial and commercial acumen, team leadership, and mentoring.

🏝️ Benefits

• Comprehensive benefits package.

• 401(k) plan.

• Company-funded long-term disability insurance.

• Company-funded short-term disability insurance.

• Paid time off.

• Paid holidays.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Competitive compensation.

• Comprehensive benefits packages tailored to your role and location.

• Supportive workplace culture.

• Primarily remote work model for improved work-life balance.

• Diverse, equitable, and inclusive workplace.