Manager, Technical Services

This is a fully remote position, open to applicants in Arizona, +19 more states.

📋 Description

• Lead a global team of Data Engineers and Scientists, offering mentorship, conducting performance evaluations, and guiding career development.

• Cultivate a culture of Technical Evangelism by mentoring team members to translate intricate technical architectures into overarching business strategies for executive stakeholders.

• Encourage cross-departmental collaboration with Sales and Account Management to bridge gaps in technical knowledge and pinpoint strategic upsell and cross-sell opportunities.

• Manage resource allocation across a varied portfolio of projects, aligning talent with high-impact initiatives.

• Enhance internal efficiencies and service offerings to minimize manual tasks.

• Assess team capacity in relation to the project pipeline to support continuous departmental growth.

• Review project delivery methodologies to uncover opportunities for automation and innovation led by R&D.

• Provide guidance to the team in adopting best practices for solution development and client engagements.

• Establish performance benchmarks, ensure accountability, and offer continuous feedback, coaching, and mentoring.

• Build supportive working relationships to foster motivation and engagement.

• Prioritize workloads for direct reports based on customer and business needs.

• Supervise team activities at a high level to guarantee timely delivery and maintain quality standards.

• Execute additional responsibilities as assigned.

⛳️ Requirements

• Over 5 years of experience in professional services or technical consulting.

• A minimum of 1 to 3 years in a leadership or management role.

• Bachelor's degree, ideally in Technical Management, or equivalent leadership experience.

• Demonstrated success in coaching and mentoring seasoned technical professionals.

• Outstanding communication skills with executive-level stakeholders and technical team members.

• Strong interpersonal and presentation capabilities.

• Capacity to collaborate within a team while managing individual responsibilities effectively.

🏝️ Benefits

• Potential for semi-annual bonuses.

• Medical, dental, and vision coverage available for employees.

• Paid time off, including vacation, sick leave, and company holidays.

• Paid volunteer time.

• Flexible working hours.

• Summer Fridays.

• “Work From Home Light” days between Christmas and New Year’s Day.

• 401(k) Plan with a 5% company match and no vesting period.

• Employer Paid Parental Leave.

• Healthcare Spending Accounts.

• Dependent-care Spending Accounts.

• Employer Paid Basic Life Insurance.

• Voluntary Life Insurance (for Employee/Spouse/Child).

• Employer Paid Short and Long-Term Disability.

• Employee Assistance Program (EAP).

• Continuing Education Reimbursement.

• Employee Referral Bonus Program.

• Monthly Remote Work Stipend.

• Reimbursement for new hire office equipment.