Manager, Sourcing – MTO, Jewelry

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of comprehensive production planning and scheduling in collaboration with manufacturing partners.

• Convert demand forecasts into specific daily and weekly production plans that adhere to a 3-week delivery timeframe.

• Develop and manage a real-time order tracking system that spans from order intake through factory production, quality assurance, packaging, shipping, and final delivery to the customer.

• Maintain a minimum of 98% data accuracy with daily updates in the order tracking system.

• Establish and uphold quality control standards with manufacturing partners.

• Supervise defect rates and first-pass yield, promptly escalating any quality discrepancies.

• Act as the main operational contact for manufacturing partners.

• Conduct weekly operational reviews that assess schedule adherence, quality, delivery performance, capacity, and risk management.

• Oversee logistics and fulfillment, which includes packaging, labeling, shipment to freight forwarders, delivery tracking, and handling post-delivery issues.

• Organize daily MTO standups and weekly operational dashboards that monitor on-time delivery, defect rates, lead times, inventory levels, and production bottlenecks.

• Provide monthly reports to leadership.

• Actively monitor and address production risks in real-time.

• Identify orders that may miss the 3-week delivery window within 24 hours.

• Facilitate prompt problem-solving across manufacturing, quality control, and logistics.

⛳️ Requirements

• At least 5 years of experience in jewelry manufacturing, including hands-on involvement in jewelry production, quality control, and management processes.

• Proven history of overseeing production workflows, schedules, and timelines in jewelry or similar manufacturing settings, with experience in meeting tight deadlines.

• Direct experience in tracking orders and managing fulfillment from the factory to shipping and customer delivery.

• Demonstrated capability in managing quality control, defect tracking, root-cause analysis, and closing corrective actions in a production setting.

• Significant experience collaborating with manufacturing partners or managing supplier relationships in roles critical to production.

• Proficient in Excel/Google Sheets with experience in building or managing production tracking systems (ERP, MES, custom dashboards).

• Capacity to quickly learn new software tools.

• Strong analytical and problem-solving abilities.

• Excellent written and verbal communication skills.

• Meticulous attention to detail.

• Ability to handle competing priorities and operational escalations with poise and rapid decision-making.

• Collaborative and relationship-focused approach.

• Experience working cross-functionally with merchandising, sourcing, and production teams.

• Successful completion of a background check.

🏝️ Benefits

• Bonus and equity options may be available for eligible positions.

• Reasonable accommodations for qualified individuals with disabilities.

• Commitment to equal employment opportunities.

• Background checks conducted in accordance with applicable laws.