Manager, Solutions Engineering

This is a fully remote position, open to applicants in Washington.

📋 Description

• Lead and support a team of Solutions Engineers by managing scheduling, resource allocation, workload distribution, and conducting 1:1 meetings.

• Offer coaching, mentorship, and professional development opportunities to enhance both technical and consulting skills.

• Actively participate in solution design, architecture, and implementation (60% utilization).

• Supervise daily operations to ensure projects are adequately staffed, executed punctually, and adhere to scope and budget constraints.

• Technical Partnership Liaison: Build and manage technical partnerships to foster business growth through the advancement of our service offerings.

• Collaborate with partner organizations to identify joint business opportunities and cultivate mutually beneficial relationships.

• Business Development and Account Growth: Serve as a trusted advisor, assisting clients in understanding the strategic and technical ramifications of various solutions.

• Play a pivotal role in enhancing client relationships by spotting new business opportunities and working with cross-functional teams to deliver value to clients.

• Collaborate with internal teams (Strategy, Creative, Customer Success, and Account Management) to ensure technical delivery aligns with client objectives.

• Maintain expertise in marketing technology platforms to guide the team and meet client needs effectively.

• Encourage continuous learning, certification, and awareness of industry trends and partner technologies.

⛳️ Requirements

• 3–5 years of experience managing technical teams, or equivalent experience gained through mentorship or technical leadership.

• 7+ years of practical experience in a solution-oriented role, delivering professional services, including the implementation and optimization of technical solutions.

• Familiarity with multiple enterprise-level Marketing Automation Platforms, with hands-on experience in at least one of the industry leaders (Oracle Responsys, Salesforce Marketing Cloud, Iterable, Braze, Cordial, Klaviyo, Bloomreach, etc.).

• Proven expertise in designing, optimizing, and integrating complex business processes across systems to improve operational efficiencies and foster innovation.

• Proficient in one or more related practices, such as Rest APIs, HTML/CSS, JavaScript, SQL, and experience with at least one personalization language (RPL, AMPscript, Handlebars, Liquid, Django, Smarty, etc.).

• Certification(s) in two or more areas of marketing technology and/or email marketing or related platforms.

• Exceptional written and verbal communication skills with both internal and client stakeholders; capable of effectively communicating with both technical and non-technical audiences.

• In-depth knowledge of email marketing best practices and developments within the MarTech landscape, as well as lifecycle marketing and customer loyalty and retention.

• Strong problem-solving abilities with a creative approach to overcoming challenges.

• Adaptability to rapidly changing technology or project requirements.

🏝️ Benefits

• Company-paid health insurance

• 401K with employer match

• 4 weeks PTO per year

• Parental leave

• Communication allowance

• More