Solutions Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Customer engagement: Engage in technical discussions with clients to gather requirements, clarify objectives, and define the scope of deliverables.

• Requirements translation: Transform client needs and operational goals into precise requirements, user stories, or technical specifications.

• Solution support: Collaborate with product and engineering teams to prototype, specify, and validate solutions; test and confirm feature behavior against requirements.

• Data analysis: Conduct basic-to-intermediate analyses of SSA datasets (such as TLEs, tracking data, covariance/position error, conjunction data) to assist customer inquiries and internal decision-making.

• Documentation: Create clear technical notes, runbooks, and customer-facing documentation that articulate solutions, assumptions, and recommended actions.

• Issue triage: Assist in triaging customer-reported issues, reproducing problems, and coordinating resolutions with engineering and operations.

• Operational support: Aid in preparing and delivering demonstrations, technical briefings, and ad-hoc analyses for clients and stakeholders. Support customer operational events that involve event analysis and manual Orbit Determination tasks.

• Continuous improvement: Capture recurring client needs and feedback to guide roadmap prioritization and product enhancements.

⛳️ Requirements

• Bachelor’s degree in Aerospace Engineering, Physics, Data Science, or a related technical field (or equivalent relevant experience).

• 3-5 years of professional experience in an engineering, analytics, or technical customer-facing role.

• Strong written and verbal communication skills; adept at translating between technical and non-technical audiences.

• Practical experience with data analysis tools (Python, SQL, large dataset tools like Databricks, or similar).

• Ability to manage multiple priorities and deliverables under the direction of the Director of SSA Technical Solutions.

🏝️ Benefits

• Global workforce: flexible remote/hybrid opportunities

• Work on complex, meaningful missions with real-world impact

• Unlimited paid time off for most roles

• Competitive salary and equity packages

• Comprehensive health, dental, and vision coverage

• Access to the forefront of commercial space operations and defense innovation