Manager, Solutions Engineering

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead a team of around 5 Solutions Engineers focused on Commercial, Enterprise, and Strategic accounts throughout the AMER region.

• Develop Solutions Engineers to enhance technical storytelling and effectively drive the narrative during pre-sales activities.

• Oversee technical evaluations for AMER deals from the discovery phase through evaluation and business closure.

• Collaborate with regional Sales leaders and Account Executives to synchronize SE coverage, prioritize pursuits, and formulate pipeline and account strategies.

• Mentor SEs on consultative selling, achieving customer outcomes, and demonstrating quantifiable ROI.

• Spearhead the adoption of AI coding tools, AI-assisted discovery and solution design, along with automated demo and proof-of-concept generation.

• Propel business objectives through the Value Engineering process leveraging quantitative customer data.

• Collaborate with Demo Engineering to create compelling examples and validate ROI.

• Support quarterly quota achievement by securing technical wins in new regional business.

• Implement data-driven initiatives and best practices to enhance win rates, sales cycles, product adoption, and revenue-support efficiency.

• Enforce operational best practices, maintain customer communication, and forecast technical wins.

• Recruit, onboard, and accelerate the ramp-up of new Solutions Engineer hires.

• Work alongside Customer Success and Professional Services on technical handoffs, adoption, expansion, and renewals.

• Collaborate with Product and R&D to integrate regional field intelligence into the product roadmap.

• Act as a trusted advisor to both technical and executive stakeholders, both internally and externally.

⛳️ Requirements

• Over 3 years of experience leading or coaching technical pre-sales teams in B2B SaaS, including first-line management experience.

• More than 5 years of experience as a Solutions Engineer or Solutions Architect, selling to SMB, Enterprise, and Strategic segments.

• Strong technical foundation with prior development experience in JavaScript, Java, Python, or a similar high-level programming language.

• In-depth knowledge of web technologies and designing scalable architectures.

• Familiarity with headless solutions, modern commerce stacks, and AI/search applications.

• Proven success in meeting or exceeding quotas across various economic conditions.

• Experience in hiring, ramping, and nurturing Solutions Engineers within a rapidly growing team.

• Keen interest in learning new technologies and creating business-driving solutions.

• Exceptional communication and presentation skills, including experience communicating with C-suite executives.

• A coaching mindset with a dedication to developing talent and elevating team performance standards.

• Willingness to travel up to 25% of the time.

🏝️ Benefits

• Flexible workplace model allowing you to choose where and when you work.

• Options for fully remote or hybrid-remote work for eligible positions.

• An inclusive workplace environment.

• Emphasis on autonomy, diversity, and teamwork.

• No requests for payments, purchases, or financial information during the hiring process.