Manager – Solution Engineering

This is a fully remote position, open to applicants in Germany.

📋 Description

• Lead, mentor, and cultivate a high-performing Solution Engineering team in a dynamic, rapidly expanding environment.

• Recruit, onboard, and retain exceptional Solution Engineering talent in alignment with business growth objectives.

• Formulate and implement a scalable Solution Engineering strategy across Germany and Continental Europe.

• Allocate resources efficiently across regions to support business aims and maximize impact.

• Provide continuous coaching, performance management, and constructive feedback to team members.

• Serve as an active Solution Engineering leader, collaborating with the team on strategic opportunities and customer engagements.

• Support revenue growth by showcasing business value, delivering compelling product demonstrations, and assisting customers in envisioning future success with Freshworks.

• Create scalable and repeatable frameworks, programs, and best practices to foster growth throughout the region.

• Work closely with Sales Leadership to enhance pipeline quality, forecast accuracy, and overall win rates.

• Collaborate with Product Management and Product Marketing teams to shape product direction and represent customer needs.

• Function as a trusted advisor to both internal and external stakeholders, including C-level executives, offering valuable business and technical insights.

• Develop competitive strategies and enablement programs that strengthen our market positioning.

⛳️ Requirements

• Proven track record in managing and developing high-performing pre-sales teams.

• Strong experience in Solution Engineering, Sales Engineering, or Pre-Sales, preferably within the European market.

• Business-level proficiency in both German and English.

• Demonstrated capacity to lead by example through hands-on engagement, coaching, and mentorship.

• Exceptional communication, presentation, and stakeholder management skills.

• Strong ability to influence and collaborate in a matrixed organization.

• Experience in cross-functional work to drive measurable business outcomes.

• Preferred experience within the IT Service Management (ITSM) sector.

• Solid understanding of enterprise software sales cycles and customer engagement strategies.

• Experience in developing competitive playbooks and collaborating with Product Marketing on enablement initiatives.

• Bachelor's degree preferred; a Master's degree is a plus but not mandatory.

🏝️ Benefits

• Remote work options