Manager, Software Development Engineering – Enterprise Applications

This is a fully remote position, open to applicants in Idaho, +2 more states.

📋 Description

• Lead, mentor, and cultivate a team of 4–6 specialists and administrators focused on enterprise applications.

• Supervise the support and management of essential enterprise platforms, primarily emphasizing Google Workspace, Slack, and the wider SaaS tool portfolio.

• Serve as an escalation point for complex challenges and act as a hands-on contributor when team capacity or technical intricacy necessitates it.

• Take ownership of the operational health of each platform, ensuring uptime, user access, configuration governance, and integration integrity.

• Oversee and prioritize a support and project queue, guaranteeing timely resolution of tickets and requests across all applications in support.

• Conduct quarterly license audits for all enterprise applications and identify opportunities for optimization.

• Collaborate with the Lead Director of Software Development Engineering to communicate updates, highlight risks, and contribute to planning and roadmap discussions.

⛳️ Requirements

• Minimum of 3 years’ experience in IT operations, enterprise application administration, or a related technical field.

• Demonstrated ability to juggle multiple priorities in a fast-paced, distributed environment.

• Experience in supporting SaaS-based enterprise tools and managing related operations (onboarding, offboarding, troubleshooting, licensing).

• Excellent communication skills with the ability to convey technical topics to non-technical stakeholders.

• Willingness to operate as an individual contributor when necessary — this role demands a hands-on approach.

• Bachelor's degree preferred, or specialized training/relevant professional qualifications.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families.