Manager, Site Reliability Engineering – Paylo Platform

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the Site Reliability Engineering (SRE) organization that supports Paylo, the payments, loyalty, and fuel-pricing product suite of PDI Technologies.

• Take ownership of reliability, infrastructure, and operational strategies for high-traffic platforms that serve both customers and partners.

• Directly oversee and mentor 3 SRE Managers/Leads who manage approximately 20 engineers.

• Establish the SRE vision, set priorities, define operating cadence, and create a reliability roadmap.

• Recruit, coach, and develop managers and senior engineers, while creating career paths and succession plans.

• Promote a culture focused on learning and devoid of blame concerning incidents, on-call duties, and operational excellence.

• Collaborate with engineering directors, product managers, and business stakeholders.

• Engage in architecture and design reviews and troubleshoot complex production challenges.

• Contribute to infrastructure-as-code, Kubernetes manifests/Helm charts, and CI/CD pipelines as necessary.

• Establish multi-cloud infrastructure standards across AWS and Azure, along with Kubernetes orchestration standards.

• Lead the adoption of GitOps continuous delivery using Argo CD/Argo Workflows.

• Develop the Terraform/OpenTofu Infrastructure-as-Code strategy.

• Manage Jenkins CI/CD pipeline architecture, automation, reliability, and progressive delivery methodologies.

• Define and oversee the Datadog observability strategy, which includes metrics, tracing, dashboards, and alerting.

• Set and foster the adoption of SLIs, SLOs, error budgets, and reliability KPIs.

• Oversee incident management, including on-call structures, escalation paths, severity definitions, postmortem processes, and remediation follow-through.

• Drive root-cause analysis and reliability investments to minimize Sev1/Sev2 incidents.

• Ensure resilience, disaster recovery, and capacity planning for payment and transaction systems.

• Collaborate with Security and Compliance teams on PCI DSS awareness, audit readiness, and compliance requirements.

• Monitor and report on cost, capacity, and operational KPIs to senior leadership.

⛳️ Requirements

• A minimum of 8 years of experience in Site Reliability Engineering, DevOps, or Infrastructure/Platform Engineering.

• At least 4 years in a leadership role overseeing people.

• Proven experience managing managers and operating with a total of approximately 20 direct reports.

• Strong, practical expertise in AWS and Azure.

• Strong, practical expertise in Kubernetes and Helm.

• Strong, practical expertise in Argo CD/Argo Workflows.

• Strong, practical expertise in Infrastructure as Code using Terraform and OpenTofu, including module design and state management.

• Strong, practical expertise in Jenkins for CI/CD pipeline design, administration, and automation.

• Strong, practical expertise in Datadog or a similar enterprise observability platform, encompassing monitoring, alerting, dashboards, APM, and tracing.

• Demonstrated experience in incident management, on-call, and postmortem programs for high-traffic, customer-facing systems.

• Exceptional communication and stakeholder-management abilities.

• Applicants must have legal authorization to work in the United States without employer sponsorship, both now and in the future.

• Preferred: experience in supporting payments, fuel/retail, or loyalty platforms and PCI DSS or similar compliance obligations.

• Preferred: certifications such as CKA/CKAD, AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect, or HashiCorp Terraform Associate.

• Preferred: familiarity with Kafka, SQS/SNS, PagerDuty, and multi-region/multi-AZ resilience patterns.

• Preferred: experience in standardizing SRE and DevOps practices across various product lines or acquired teams.

🏝️ Benefits

• Competitive salary.

• Market-competitive benefits.

• Quarterly perks program.

• Generous time off.

• Hybrid working arrangements when appropriate.

• Opportunities for continuous learning.

• Professional certifications support.

• Leadership development opportunities.

• A culture that emphasizes diversity and inclusion.