Manager, Site Reliability Engineering

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a team of Site Reliability Engineers

• Manage, support, mentor, train, and assess team members; hold regular meetings with direct reports

• Set team priorities, performance objectives, and career development paths

• Take ownership of service reliability performance, ensuring SLOs, operational targets, and customer commitments are achieved

• Spearhead reliability policies, practices, and operational strategies

• Conduct incident management, post-incident evaluations, and implement corrective action plans

• Supervise on-call programs, resource distribution, workload management, and operational readiness

• Promote continuous improvement to minimize MTTR, avert recurring incidents, and enhance service stability

• Collaborate with engineering, infrastructure, security, architecture, and business leaders on reliability investments and operational projects

• Shape departmental policies, procedures, and automation priorities

• Ensure the availability, performance, resilience, and operational excellence of essential platforms and services

⛳️ Requirements

• Proven experience in defining and managing SLOs, SLIs, error budgets, and reliability standards across enterprise platforms

• Strong technical knowledge in AWS and/or Azure, distributed systems, and reliability engineering methodologies

• Familiarity with Infrastructure-as-Code, CI/CD pipelines, automation, and self-healing infrastructure patterns

• Comprehensive understanding of containers, Kubernetes, platform resilience, and contemporary observability/monitoring solutions

• Experience in leading major incident responses, root cause analyses, and service restoration efforts

• Proficiency in scripting or programming with Python, PowerShell, or Bash

• Capability to mentor engineers, influence technical direction, and communicate effectively with both technical and non-technical stakeholders

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field is required, with 7 years of experience; equivalent relevant experience may be accepted in lieu of a degree

• Prior experience leading technical teams is required

• Experience in supporting large-scale, highly available 24x7 production environments is essential

• Proven track record in driving cloud transformation, automation, observability, and operational excellence initiatives is necessary

• Experience in healthcare, financial services, or other regulated industries is required

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• Disability insurance

• Healthcare FSA

• Dependent Care FSA

• Limited Healthcare FSA

• Transportation and Parking FSAs

• HSA

• Paid time off

• 9 observed holidays

• Paid family leave

• 20–25 days of PTO per calendar year

• Eligible employees can enroll in benefits from day one