Manager, Revenue Operations

This is a fully remote position, open to applicants in Canada.

📋 Description

• Assist in the implementation and enhancement of sales processes, from opportunity generation to closure.

• Maintain the integrity of the sales pipeline and ensure precise opportunity information within Salesforce CRM.

• Analyze pipeline performance to pinpoint opportunities for boosting conversion rates, cycle time, and sales velocity.

• Facilitate sales forecasting processes by ensuring data accuracy and providing structured reporting.

• Aid operational processes throughout the post-sale lifecycle, including onboarding, renewals, and expansion.

• Collaborate with Customer Success to enhance customer health tracking, renewal transparency, and retention workflows.

• Identify and resolve friction points in the customer journey to enhance retention and expansion results.

• Assist in segmentation and lifecycle management to better align customer engagement strategies.

• Manage and optimize Salesforce CRM, focusing on configuration, automation, and data integrity.

• Create and oversee dashboards that provide insights into pipeline health, sales performance, and customer lifecycle metrics.

⛳️ Requirements

• 3–5 years of experience in Revenue Operations, Sales Operations, Customer Success Operations, or similar roles within a B2B SaaS or high-growth technology setting.

• Practical experience in supporting sales teams and/or customer success teams, particularly in pipeline management and post-sale processes.

• Familiarity with essential tools, including:

• - Salesforce CRM

• - Platforms such as Gong and Vitally

• Experience with pipeline data, forecasting assistance, and customer lifecycle reporting.

• Exposure to automation or AI-driven tools in revenue workflows or analysis.

🏝️ Benefits

• Flexible working: We are a remote-first organization with adaptable working hours. Work from anywhere within Canada!

• Responsible time off: We offer a flexible time-off policy; we trust our team to take the necessary time to rest and recharge while remaining accountable to their commitments.

• Extended health benefits: We prioritize the health and well-being of our team, providing a competitive health, vision, and dental package, alongside an Employee Assistance Program (EAP) and a health and wellness spending account.

• Community initiatives: We are committed to giving back to our communities with regular volunteer days, our Donate Your Day program, and educational lunch and learns.

• Stock options: Everyone has the opportunity to own a part of Procurify through our competitive stock program.