Supervisor, Revenue Operations

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Oversee a team of 10-25 members, each tasked with managing a designated portfolio of patient accounts or medical insurance triggers.

• Utilize strong problem-solving abilities to support the team with issues related to the portfolio and to identify and address opportunities for improvement, collaborating with other departments as necessary.

• Analyze and make decisions regarding payment trends and/or issues within the assigned portfolio.

• Track key metrics, manage performance accordingly, and conduct regular reviews with senior leadership.

• Effectively communicate team goals, objectives, and progress towards those goals to both the team and direct leadership.

• Perform annual evaluations for all assigned team members, identifying opportunities for individual growth and providing timely coaching and development.

• Assess personnel requirements for the assigned team, ensuring appropriate staffing levels and communicating recruitment needs to leadership.

• Achieve high engagement scores for the assigned team (above 80%).

• Provide recommendations for team member promotions and mobility to senior leaders.

⛳️ Requirements

• Proven ability to think critically and work independently to identify and resolve root causes.

• Demonstrated success in leading change or operations through influence.

• Exceptional presentation and executive communication skills.

• Capable of managing performance while also motivating and inspiring team members.

• A history of coaching and developing team members.

• At least 2 years of related supervisory experience required.

• Intermediate proficiency in MS Excel, Word, and PowerPoint.

• Bachelor’s Degree is preferred.

• Relevant experience in healthcare revenue cycle is preferred.

🏝️ Benefits

• Comprehensive benefits including medical, dental, vision, 401(k) match, paid time off, and PTO cash out.

• Family support resources such as EAP counseling sessions, access to Headspace®, backup child and elder care, maternity/paternity leave, and more.

• Professional development opportunities including a variety of programs to foster career growth and on-demand virtual leadership and development courses through DaVita’s online training platform, StarLearning.