Manager – Responsible AI

This is a fully remote position, open to applicants in Canada.

📋 Description

• Collaborate with the AI Governance Operations and Tools & Enablement teams to merge governance processes with risk control tools and operational practices.

• Engage with business owners, data scientists, policy makers, regulatory bodies, legal teams, and other risk-function collaborators.

• Share designs and concepts, conduct product tests, and gather feedback to enhance future iterations.

• Connect with global Responsible AI experts to incorporate innovative risk-management strategies.

• Analyze operational data and stakeholder feedback through both qualitative and quantitative research methods.

• Develop and oversee roadmaps that align with governance objectives.

• Communicate updates to the Responsible AI framework throughout the organization and to leadership, including occasional interactions with C-suite executives.

• Support review and audit activities by maintaining thorough records of actions, decisions, and activities.

• Assist in the design, testing, scaling, and enhancement of Mastercard’s AI Governance Framework.

⛳️ Requirements

• Proven experience in designing, launching, reviewing, or refining business processes for optimal efficiency, simplicity, and effectiveness.

• Familiarity with or strong knowledge of Responsible AI and AI technologies.

• Experience in communicating change management, training stakeholders, and fostering adoption of AI products, processes, or tools.

• Experience with Generative or Agentic AI is a plus.

• Background in user experience design, as well as qualitative or quantitative analysis, is advantageous.

• Strong organizational skills with the capability to manage enterprise process improvement roadmaps.

• Excellent communication and negotiation abilities.

• Capacity to explain governance or risk concepts to business stakeholders and convey results to leadership, including C-suite executives.

• Proficient in resolving conflicts among stakeholder groups and negotiating mutually beneficial solutions.

• Adept at obtaining approvals and making decisions without direct authority.

• Ability to adapt by redefining scope, altering approaches, or halting/redirecting work when necessary.

• Structured thinking with the capability to clarify ambiguous data science challenges.

• Proactive approach coupled with thoughtful risk assessment.

• Demonstrated curiosity and eagerness to learn, particularly in the rapidly evolving field of AI/ML technologies.

• Resilience and patience in navigating a large, complex, and matrixed business environment.

• Empathy for business teams and comprehension of the demands and constraints faced by AI developers.

• Must comply with Mastercard’s security policies and practices.

• Must ensure the confidentiality and integrity of accessed information.

• Must report any suspected information security violations or breaches.

• Must complete periodic mandatory security training.

🏝️ Benefits

• May qualify to participate in a discretionary annual incentive program.

• Inclusive and equal opportunity employer.

• Reasonable accommodations or assistance available during the online application and recruitment process.