Manager, Professional Services

📋 Description

• Oversees the allocation of team members to implementation projects and ongoing support accounts.

• Manages the workload of each individual on the team.

• Engages and maintains communication during challenging client situations to ensure successful project outcomes.

• Responsible for achieving profitability and efficiency goals in client service delivery.

• Ensures that all team members accurately log hours worked in compliance with Origami's time entry policies.

• Guarantees that team members possess the necessary tools, knowledge, and skills to fulfill their assigned tasks.

• Maintains service team assignments within Salesforce.

• Accountable for the ongoing integrity of data that informs service team metrics and senior management reports.

• Utilizes Origami standard configurations wherever feasible and adheres to established best practices and industry standards in designing, configuring, and consulting on solutions.

• Recognizes potential scope creep or out-of-scope tasks and escalates these issues to the Project Manager.

• Identifies potential opportunities for expanded sales and coordinates with the account management team to pursue them.

• Records hours worked in line with Origami's time entry policy.

• Facilitates the implementation of strategic and tactical initiatives throughout the year.

• Contributes innovative ideas for the continuous improvement and evolution of the service model.

• Identifies and organizes additional training opportunities for team members.

• Responsible for daily performance management of individual team members.

• Conducts performance evaluations for team members and oversees the performance review and compensation process.

• Provides coaching and guidance to each team member to ensure high productivity and quality of work.

• Serves as a mentor to less experienced colleagues at Origami.

• Assists with the training and onboarding of new Origami employees.

⛳️ Requirements

• Bachelor’s Degree in a business or technical discipline.

• Proficiency in JavaScript, XML, and SQL is preferred.

• Over 5 years of prior client-facing experience in a professional services setting.

• More than 2 years of leadership experience in a professional services context.

• Experience within the Insurance Claims, Billing, and Policy sectors or in RMIS, GRC, EHS, and/or Healthcare software industries.

🏝️ Benefits

• Medical and Dental coverage available for employees, their dependents, domestic partners, and spouses.

• Paid Time Off – Flexible options along with 10 paid company holidays where applicable.

• Fully Covered by Origami Risk – Vision insurance, Short & Long-Term Disability Insurance, and Basic Life Insurance.

• Generous family leave options, including provisions for adoption and foster care placements.

• Pre-Tax Savings Accounts – Flexible Spending Account, Health Savings Account, Commuter Benefits, and Dependent Care Savings Account.

• Retirement Savings – 401(k) plan with a company match of up to 4%.

• Employee Assistance Program (EAP) – Confidential and free support for colleagues facing personal or work-related challenges.

• Education Assistance Program – designed to help colleagues attain industry or role-specific certifications.

• Wellness Benefits – reimbursement program to encourage healthy habits and support colleague productivity and stress management.

• Additional coverage options available – Pet Insurance, Critical Illness Insurance, and Voluntary Life & AD&D coverage. **Flexible PTO is not available in California or the UK.