Manager, Premium Audit

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee premium audit operations through team leads and skilled individual contributors.

• Convert business segment strategies into actionable audit plans and supervise daily execution.

• Manage internal audit processes and vendor partnerships, ensuring compliance with service level agreements.

• Track audit completion rates, quality metrics, and customer satisfaction levels.

• Guarantee adherence to state and bureau audit regulations across various methods, including mail-in, phone, virtual, and physical audits.

• Collaborate with Analytics to evaluate audit outcomes and pinpoint profitability trends.

• Design and implement initiatives aimed at enhancing audit efficiency and the customer experience.

• Establish long-term audit strategies in partnership with Senior Management.

• Work alongside Product, Engineering, and Operations Performance teams to refine workflows and automation.

• Develop and maintain audit procedures, guidelines, and documentation of best practices.

• Identify opportunities for process optimization and cost reduction while ensuring quality is upheld.

• Support the adoption of new audit technologies and system improvements.

• Provide active leadership, mentorship, and performance coaching.

• Set expectations and performance metrics for direct reports.

• Conduct team calibrations and quality assessments.

• Assist in recruitment and onboarding processes.

• Develop growth plans for team leads and individual contributors.

• Act as the audit subject matter expert on cross-functional projects.

• Partner with Underwriting, Claims, Business Development, Customer Service, Billing, Compliance, and Legal teams.

• Share audit insights and recommendations with senior leadership.

• Address complex audit disputes and manage customer escalations.

• Make decisions regarding audit adjustments and settlements within established authority limits.

• Coordinate on contested audit issues and ensure prompt resolution of complaints.

⛳️ Requirements

• High School diploma is mandatory; Bachelor's degree is preferred.

• A minimum of 5 years of experience in Workers' Compensation Premium Audit is required.

• At least 6 years of overall commercial insurance experience is necessary.

• A minimum of 3 years of management or supervisory experience is required.

• Experience in managing both internal teams and external vendor relationships is preferred.

• Must reside and work within the United States (excluding territories).

• Access to reliable, high-speed internet is required.

🏝️ Benefits

• Competitive cash compensation.

• Comprehensive health insurance plans.

• Generous paid time off (PTO).

• Future-oriented 401k matching program.

• Generous parental and caregiver leave policies.

• Discretionary bonuses may be awarded to eligible team members.

• Remote work opportunities available.