Manager, Player Development

This is a fully remote position, open to applicants in United States.

📋 Description

• Drive essential VIP sales metrics to enhance customer engagement, increase market share, and boost net revenue while nurturing and strengthening relationships with existing clients.

• Contribute to initiatives focused on process and compliance that enhance operations, efficiency, and service, while providing coaching to elevate team performance.

• Collaborate closely with Analytics teams to oversee reinvestment programs, such as promotions and other reward incentives, by regularly reviewing reports and actual transactions.

• Support VIP leadership in the creation and execution of sales training programs.

• Engage in the escalation process by collaborating with clients and other DK departments to resolve client issues.

• Lead a high-performing team through effective coaching, actionable feedback, and a solutions-oriented mindset.

⛳️ Requirements

• Bachelor's degree in a relevant field with a minimum of 5 years of experience in the Gaming, Hospitality, Sales, or Marketing sectors.

• At least 3 years of experience managing a sales team through effective communication, coaching, and performance management.

• Strong knowledge of the product line with the capability to identify and implement strategies that enhance operational efficiency and revenue.

• Proven experience in coaching a team to provide quality customer experiences and maintain consistent sales techniques.

• Must be eligible to acquire and uphold necessary State Gaming Licenses.

🏝️ Benefits

• Bonus

• Equity