Manager, Pharmacy Operations – West Coast

This is a fully remote position, open to applicants in United States.

📋 Description

• Take responsibility for the financial performance of each pharmacy within the designated region.

• Manage site-level revenue, gross profit, operating expenses, and contribution margin effectively.

• Regularly review pharmacy financials and pinpoint opportunities for performance enhancement.

• Collaborate with finance and leadership to monitor performance against budget, forecasts, and growth objectives.

• Create action plans for pharmacies that are underperforming and ensure proper execution.

• Supervise daily operational performance across pharmacies in the assigned area.

• Work directly with Pharmacists in Charge to identify and resolve any operational challenges.

• Ensure each pharmacy operates efficiently, consistently, and in alignment with Pharmacy1st standards.

• Support enhancements in prescription volume, workflow efficiency, inventory management, and patient service quality.

• Identify operational bottlenecks and implement effective solutions at the site level.

• Lead regular business review meetings with each Pharmacist in Charge.

• Analyze key metrics, including revenue, scripts, gross margin, labor productivity, inventory, patient experience, and cash flow.

• Set clear performance objectives and accountability for each location.

• Monitor progress against agreed-upon action items following each site visit.

• Escalate significant issues to Corporate HQ with well-defined recommendations.

• Travel frequently to pharmacies throughout the assigned region.

• Build robust relationships with Pharmacists in Charge, pharmacy technicians, and local teams.

• Act as the operational liaison between Corporate HQ and local pharmacies.

• Ensure local teams feel supported while upholding high performance standards.

• Assist in translating company priorities into actionable site-level execution.

• Troubleshoot site-level challenges related to staffing, workflow, inventory, payer issues, patient experience, or vendor performance.

• Identify recurring issues across pharmacies and develop scalable solutions.

• Share best practices among sites within the region.

• Support the standardization of operating playbooks, reporting schedules, and performance management protocols.

• Collaborate with Corporate HQ across finance, pharmacy operations, clinical services, compliance, HR, and growth initiatives.

• Communicate site-level needs, risks, and opportunities back to leadership.

• Aid in the integration of newly acquired pharmacies within the region.

⛳️ Requirements

• A minimum of 5 years of experience in pharmacy operations, healthcare operations, retail operations, or multi-site operations management.

• Direct experience overseeing multiple locations or managing a regional operating portfolio.

• Strong financial acumen with a track record of owning or managing P&L performance.

• Ability to interpret site-level financial data and translate insights into actionable strategies.

• Experience in leading performance reviews, operating schedules, and accountability frameworks.

• Excellent communication skills with the ability to collaborate effectively with frontline teams and senior leadership.

• Willingness to travel frequently throughout the assigned region.

• High ownership mindset with the ability to thrive in a fast-paced environment.

• Experience in independent pharmacy, retail pharmacy, healthcare services, or multi-site healthcare operations is preferred.

🏝️ Benefits

• Health insurance

• Retirement plans

• Paid time off

• Flexible work arrangements

• Professional development