Manager, Payer Strategy – Success

This is a fully remote position, open to applicants in United States.

📋 Description

• Implement comprehensive strategic account plans to enhance product adoption, customer outcomes, renewals, expansion, and advocacy.

• Organize and lead regular customer meetings, including quarterly business and executive reviews.

• Showcase customer objectives and convey the value derived from Virtix Health’s products and services.

• Execute adoption initiatives to boost utilization and engagement.

• Proactively identify customer risks and influence outcomes both internally and externally.

• Oversee renewal and growth opportunities while identifying areas for expansion.

• Cultivate and maintain senior-level relationships with customer leadership and decision-makers.

• Collaborate with customer stakeholders to comprehend their goals and offer strategic guidance and recommendations.

• Drive expansion initiatives across Virtix Health’s range of products and solutions.

• Acquire and sustain extensive knowledge of Virtix Health products, services, delivery processes, risk adjustment, and clinical quality offerings.

• Ensure compliance with company policies, procedures, mission statement, confidentiality, and HIPAA obligations.

• Engage extensively via video conferencing using MS Teams.

⛳️ Requirements

• At least 5 years of overall experience, including 3 years in customer relationship/account management, preferably within the healthcare sector.

• Proficient in communicating with clients effectively regarding all facets of product, service delivery, and associated information.

• Proven track record of successfully managing customer relationships, including renewal and service expansion opportunities.

• Ability to grasp the healthcare industry and IT solutions grounded in analytics.

• Strong problem-solving abilities along with excellent communication and interpersonal skills.

• A keen eye for accuracy and attention to detail is essential.

• Demonstrated capability to capture, understand, manage, and address questions and issues.

• Proficient in managing expectations, ensuring high levels of satisfaction, and effectively relaying client needs to internal stakeholders and departments throughout the organization.

• A Bachelor’s degree or equivalent experience in a related field is mandatory.

• Permanent work status is required.

• Employees must reside and work within the continental U.S.

• Travel for this role may be up to 10%.

🏝️ Benefits

• Quality of life with a remote, predictable full-time schedule.

• Competitive salary commensurate with experience.

• Annual bonus opportunity.

• Medical, dental, vision coverage, and more.

• Long-term disability insurance and life insurance.

• Generous parental leave.

• 401K with company match.

• Certification and tuition reimbursement.

• Holidays and paid time off.