Manager, Patient Outreach – Engagement

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and oversee multi-channel outreach campaigns.

• Create customized educational materials and automated communication strategies.

• Lead initiatives for mapping the patient journey.

• Enhance first-call resolution models.

• Address and resolve patient complaints and concerns effectively.

• Assist in hiring, training, and managing a team of patient outreach coordinators.

• Conduct regular audits of calls and quality reviews.

• Review and assess quality management frameworks.

• Train and mentor staff on protocols for patient interactions.

• Collaborate with product and clinical leadership to streamline patient outreach workflows.

• Monitor and report on essential engagement and operational metrics.

⛳️ Requirements

• Bachelor's Degree in healthcare administration, human services, public health, community health, or business is preferred.

• Over 5 years of experience in healthcare operations, healthcare marketing, or patient engagement.

• Familiarity with value-based programs and direct-to-consumer (D2C) healthcare products is an advantage.

• Proven experience in leading projects, managing programs, and supervising staff.

• Proficient in Google Suite, electronic medical records (EMR), and CRM software.

• Ability to adapt communication strategies to suit patient health literacy, cultural values, and behavioral cues.

🏝️ Benefits

• Fully Remote Opportunity

• Some Travel May be Required

• Equal employment opportunities for all employees

• Prohibits discrimination and harassment

• Important Notice: Protect Yourself from Recruitment Fraud

• Live Interviews: multi-stage process

• Privacy: no sensitive information requested