Manager, Partnerships

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Act as the primary operational liaison for Canopie’s health plan and program partners, managing daily communications and maintaining ongoing relationships.

• Organize and facilitate regular partner check-ins and quarterly business reviews (QBRs), preparing and delivering program performance materials.

• Monitor partner commitments, outstanding items, and follow-ups; proactively identify risks and drive solutions across internal teams.

• Oversee onboarding processes for new partners, collaborating with clinical, product, and operations teams to ensure seamless program rollouts.

• Keep organized partner documentation, including program configurations, contact information, and escalation histories.

• Manage the production, packaging, and presentation of both recurring and ad hoc reports for partners—covering member engagement, utilization, retention, and outcomes—while collaborating with Strategy/Analytics on metric definitions and supporting analyses.

• Based on that analysis, proactively highlight and interpret successes and areas requiring attention across the partner portfolio, presenting this information to partners before they inquire.

• Create and maintain clear, accurate dashboards and reports that instill confidence in partners regarding their program performance.

• Assist in internal reporting to guide clinical operations and leadership decision-making.

⛳️ Requirements

• Over 5 years of experience in account management, partner success, client operations, or healthcare program administration.

• Prior experience in healthcare is beneficial; a Master's in Public Health or other health-related degrees is advantageous.

• Comfortable working with data; able to translate metrics and analyses into clear, accurate narratives for a non-technical audience.

• Capable of understanding and articulating business value to sophisticated stakeholders; able to learn what makes Canopie valuable to payers and partners and effectively communicate that story with credibility. Direct healthcare experience is a plus but not mandatory.

• Strong instincts in program management; able to manage multiple parallel partner workstreams across product, clinical, marketing, and analytics, while ensuring all processes remain on track without losing handoffs.

• Familiarity with reading and working with contracts and SOWs; aware of commitments made and how metrics are defined.

• Confident and clear communicator in writing, through visual presentations, and in calls; skilled in managing partner relations without over-promising.

• Highly organized and dependable in a remote setting; effectively track follow-ups, close loops, and prevent oversights.

• Motivated by a mission, as Canopie’s members navigate complex life chapters, and the partners we collaborate with are essential to reaching them.

🏝️ Benefits

• Competitive Pay

• Health Plans with FSA or HSA options

• Dental and Vision Insurance

• Optional Life Insurance

• 401K with Company Match

• 12 weeks of parental leave for the birthing parent / 4 weeks leave for non-birthing parent(s)

• Additional parental benefits including fertility stipends, free diapers, and breast pumps

• Paid Holidays

• PTO Accrual from day one

• Employee Assistance Programs and SO MUCH MORE!!