Manager, Partner Relationship Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead, mentor, and empower a high-achieving team of Partner Relationship Managers.

• Directly oversee and nurture PRMs, promoting engagement, learning, and accountability.

• Provide coaching and guidance to team members on partner management, conflict resolution, escalation procedures, and communication with executives.

• Establish team KPIs, benchmarks, and performance metrics that emphasize partner satisfaction, execution of data integration, and retention rates.

• Manage team workload, resource distribution, and portfolio assignments efficiently.

• Act as an executive escalation point for intricate operational, technical, or relationship challenges involving TPAs and Data Partners.

• Standardize and enhance PRM workflows, governance models, and best practices for monitoring EDI/ETL and resolving issues.

• Collaborate across functions with Product, Finance, Operations, Engineering, and Client Success teams.

• Conduct portfolio assessments to identify risks to partner satisfaction and maintain plans for risk mitigation.

• Foster partner adoption and standardization across tools, products, and integrated workflows.

⛳️ Requirements

• Minimum of 3 years of direct people management experience leading client-facing or partner-facing teams in Customer Success, Account Management, or Partner Management.

• At least 5 years of experience in the healthcare insurance, health benefits, or Third-Party Administrator sectors.

• Experience as a Pharmacy Benefit Manager is highly preferred.

• Strong familiarity with technical data file exchanges, including EDI, ETL, or API integrations.

• A bachelor’s degree in a relevant field is required.

• An advanced degree such as an MBA or MHA is preferred.

• Proven ability to inspire, develop, and retain talent while promoting a collaborative and accountable team culture.

• Exceptional oral and written communication skills.

• Experience presenting to and negotiating with senior operational leadership.

• High emotional intelligence and experience in mediating high-stakes operational conflicts.

• Capability to take initiatives from concept through execution while establishing structure and governance to scale partner operations.

• Proficient in structured root-cause analysis and sustainable cross-functional problem-solving.

🏝️ Benefits

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance as well as AD&D Insurance.

• Flexible Spending Benefits.

• 401(k) Retirement Savings Program.

• Short-term and long-term disability coverage.

• Discretionary Paid Time Off.

• Paid Company Holidays.

• Wellness Benefits.

• Commuter Benefits.

• Paid Parental Leave benefits.

• Employee Assistance Program (EAP).

• Well-stocked kitchen in office locations.

• Opportunities for professional development and training.

• Potential for bonuses, commissions, or equity.

• Mental health support.