Manager, Partner Operations

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Oversee, mentor, and cultivate a global team, focusing on performance management, prioritization, accountability, and professional growth.

• Ensure operational consistency, uphold communication standards, and set execution expectations throughout the function.

• Assist in balancing workloads, coordinating resources, and making operational decisions across the team.

• Offer guidance and support to team members facing complex partner situations, delivery obstacles, and escalations.

• Promote a culture of high accountability, collaboration, and solution-oriented teamwork.

• Serve as a senior escalation point for concerns related to partners, customers, and deliveries, facilitating timely and effective resolutions.

• Aid the team in managing partner accountability, delivery risks, operational hurdles, and challenges related to implementation.

• Develop strong working relationships with partners and internal stakeholders to ensure successful delivery outcomes across the partner ecosystem.

• Reinforce operational expectations, implementation methodologies, and delivery best practices in partner engagements.

• Maintain a suite of tools that offer visibility and dashboarding for partner onboarding activities, active engagements, escalations, and operational health indicators.

• Identify operational gaps, recurring delivery challenges, process inefficiencies, and scaling obstacles within the partner ecosystem.

• Collaborate functionally with Partner Success to drive ongoing improvement initiatives aimed at delivery coordination, onboarding effectiveness, operational consistency, and partner experience.

• Assist in reporting, governance activities, operational reviews, and delivery visibility within the Services organization.

• Ensure the function scales effectively as the partner ecosystem and services organization expand globally.

⛳️ Requirements

• Over 5 years of experience in delivery operations, services operations, implementation management, partner operations, or similar customer-facing operational leadership roles.

• Proven track record in leading and developing partner, customer-facing, or operational teams within SaaS, technology, or professional services environments.

• Experience in managing escalations, operational risks, and complex stakeholder situations involving partners, customers, and cross-functional teams.

• Significant experience in coordinating operational delivery activities across multiple concurrent engagements and stakeholders.

• Demonstrated capability in driving accountability, operational execution, and process consistency in fast-paced environments.

• Excellent communication, organizational, leadership, and problem-solving abilities.

• A strong people leader adept at coaching, developing, and holding teams accountable in high-pressure operational settings.

• Composed and confident under pressure, capable of managing challenging conversations, escalations, and competing priorities with professionalism.

• Operationally focused, possessing strong organizational judgment and the ability to introduce structure and consistency in dynamic environments.

• Skilled in balancing relationship management with accountability and execution.

• Comfortable working independently with minimal oversight while effectively collaborating across global teams.

• Adaptable, pragmatic, and solutions-driven, with strong follow-through and decision-making capabilities.

• An effective communicator capable of building credibility with partners, leadership, and cross-functional stakeholders.

🏝️ Benefits

• Comprehensive medical, dental, and vision plans

• 401K plan with company matching

• Flexible work arrangements and paid time off

• Enjoy your birthday off

• Regular team-building events

• Excellent training and development opportunities