Manager, Operations Support – Last Mile

This is a fully remote position, open to applicants in New Hampshire, +4 more states.

📋 Description

• Drive essential quality, inventory, and other vital metrics across the site by leveraging continuous improvement tools and methodologies.

• Schedule, assess, and oversee work instructions with supervisors and team members in assigned areas; guide associates to safely and efficiently perform their daily tasks.

• Evaluate facility/department training status and organize training sessions according to established frequency; ensure that training requirements are fulfilled promptly.

• Draft specifications for new developments and enhancements to systems.

• Analyze client needs, identify fit and customizations, create proposals, gather supporting data for cost estimates, and present RXO’s capabilities and solutions to potential clients.

• Act as project manager for system implementations and upgrades; provide ongoing support as necessary.

• Assist in implementations by delivering documented plans, configuring systems, training users, and offering post-implementation support.

• Conduct process and data modeling.

• Generate project ideas and solutions; implement changes within and across departments.

• Utilize and uphold warehouse management system processes to ensure appropriate work documents and outcomes.

⛳️ Requirements

• A minimum of 5 years of relevant work experience.

• Proven experience in leading value stream assessments and Lean improvement initiatives (Kaizen events).

• Bachelor’s degree in a related field or equivalent relevant work or military experience.

• Familiarity with statistical software, process mapping/modeling, and predictive modeling tools (e.g., Crystal Ball).

• Experience in distribution and e-commerce, with a strong emphasis on continuous process improvement methodologies.

• Background in enhancing business processes.

• Exceptional leadership and interpersonal skills, with the ability to work effectively at all organizational levels; strong verbal and written communication skills.

• Results-driven work style; highly organized with a strong sense of urgency and the ability to navigate ambiguity.

• Capacity to maintain a positive attitude and foster teamwork in achieving goals and objectives.

🏝️ Benefits

• Competitive compensation.

• Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, and up to 40 hours prenatal care leave.

• 401(k) retirement plan with up to 5% company match.

• Comprehensive insurance options: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft protection, accident, critical illness, and hospital indemnity.

• Employee Assistance Program (EAP).

• Tuition reimbursement and adoption assistance.

• Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, and Commuter Spending Account.

• Health Reimbursement Arrangement.