Manager, Onboarding – AMER

This is a fully remote position, open to applicants in Costa Rica, +2 more countries.

📋 Description

• Lead and oversee comprehensive client onboarding and implementation projects throughout the Americas region.

• Create onboarding strategies, project timelines, and implementation schedules.

• Facilitate collaboration among cross-functional teams, including Operations, Payroll, HR, Technology, Finance, and Customer Success.

• Track project advancements, recognize risks, and ensure onboarding objectives are met.

• Supervise the setup of client, employee, payroll, and entity information across internal platforms and systems.

• Maintain data accuracy, completeness, compliance, and validation of documentation.

• Coordinate data migration as necessary.

• Manage the structured transition from implementation to operational delivery teams.

• Ensure that onboarding tasks, documentation, and system configurations are finalized prior to transition.

• Act as the primary point of contact for clients during the onboarding process.

• Foster client relationships through proactive communication and effective project management.

• Streamline implementation timelines to accelerate time-to-value.

• Manage client expectations and address any onboarding challenges.

• Identify opportunities for enhancing onboarding processes, tools, and the overall client experience.

• Promote standardized onboarding methodologies and best practices.

• Contribute to initiatives aimed at process improvement that boost operational efficiency and service quality.

• Monitor onboarding cycle duration, time-to-value, project completion rates, data accuracy, client satisfaction, handover success, and implementation quality.

⛳️ Requirements

• Bachelor’s degree in Business Administration, Project Management, Human Resources, Information Systems, or a related discipline.

• 4–6 years of experience in client onboarding, implementation, project management, customer success, or service delivery within a business services context.

• Proven experience in managing multiple onboarding or implementation projects concurrently.

• Strong project coordination and organizational abilities, with a keen eye for detail.

• Experience collaborating with cross-functional teams in a dynamic environment.

• Excellent communication skills and stakeholder management capabilities.

• Strong analytical and problem-solving skills.

• Proficiency in Microsoft Excel, PowerPoint, and project management or CRM software.

• Preferred: experience in onboarding clients within Payroll, HR Services, Employer of Record, Professional Services, Global Mobility, or Entity Management.

• Preferred: familiarity with implementation methodologies and platforms related to CRM, HRIS, payroll, or service delivery.

• Preferred: experience in a multinational or global business context.

• Preferred: knowledge of business process improvement and best practices in client implementation.

🏝️ Benefits

• Real ownership and autonomy to make impactful decisions.

• Diverse, collaborative, and supportive global team.

• Opportunities to engage with international markets.

• Accelerated career advancement based on performance and contributions.

• Flexible remote and hybrid working options.

• Merit-based career progression.

• Quick decision-making with minimal bureaucracy.

• Ownership and autonomy to spearhead initiatives and create value.

• Global collaboration opportunities with colleagues, partners, and clients worldwide.

• Continuous learning and ongoing career development opportunities.

• High-performance culture.

• Collaborative work environment.

• A culture of transparency and trust.

• Flexible working arrangements designed to enhance productivity, agility, and work-life balance.

• Background and reference checks conducted, as permissible by law.