Manager of Operational Excellence

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Enhance operational performance through systematic, data-driven initiatives aimed at growth, efficiency, and excellence in execution.

• Collaborate with regional and functional leaders to evaluate performance, uncover root causes, and apply focused improvement strategies.

• Examine census trends, conversion rates, discharge patterns, provider efficiency, scheduling utilization, revenue cycle metrics, and cost structures.

• Recognize operational risks and apply strategies for mitigation.

• Lead change management initiatives for new processes, technologies, and performance enhancements.

• Perform root cause analyses and formulate corrective action plans.

• Foster accountability through performance scorecards, operational assessments, and metrics-driven management.

• Suggest and enact opportunities for process automation.

• Ensure operational practices adhere to policies, regulatory standards, and quality benchmarks.

• Guide operational leaders in performance improvement skills and best practices.

• Support the integration and stabilization of newly acquired clinics, programs, and service expansions.

• Work in tandem with technology and analytics teams to enhance data visibility, improve reporting accuracy, and derive operational insights.

• Create executive presentations, business cases, and operational summaries.

• Design and execute performance improvement projects with clear timelines, measurable results, and accountability.

• Develop scalable playbooks, standard operating procedures, and operational documentation.

• Advocate for continuous improvement, operational excellence, and accountability.

⛳️ Requirements

• A bachelor's degree is mandatory.

• PMP certification is highly desirable.

• An MBA, MHA, MPH, or related degree is preferred.

• 3–6 years of experience in healthcare operations within a similar role at a healthcare organization is required.

• Background as a management consultant, project manager, program manager, or process manager is essential.

• Must be located in the Eastern or Central Time Zone.

• Experience with private equity firms or a private equity-backed organization is strongly preferred.

🏝️ Benefits

• Medical, Dental, and Vision Insurance.

• Paid Time Off (PTO).

• Multiple 401K options, including a match program with no vesting period.

• Annual Continuing Education Allowance in a related field.

• Life Insurance.

• Short and Long Term Disability.

• Paid maternity/paternity leave.

• Mental Health Day.

• Calm subscription provided for all employees.