Manager, National Claims Casualty Vendor Program

This is a fully remote position, open to applicants in Canada.

📋 Description

• Establish, oversee, and nurture strong professional relationships within the vendor sector for Allstate Canada.

• Evaluate casualty vendor markets across the nation to pinpoint strengths, opportunities, and claims strategies that will adapt to the evolving insurance landscape.

• Execute policies, processes, and procedures related to Vendor Programs, ensuring their effectiveness and compliance.

• Oversee the performance of the vendor network as appropriate based on outcomes.

• Collaborate with internal stakeholders to facilitate the onboarding, renewal, and offboarding processes for vendors.

• Examine statistical reports, utilizing data to inform decision-making.

• Proactively manage the vendor network concerning loss costs.

• Deliver trending analysis to the Claims Senior Leadership Team.

• Partner with Procurement to ensure that appropriate contractual language compels vendors to comply with regulatory and legislative requirements.

• Supervise and sustain existing programs aimed at improving customer service outcomes.

• Identify needs and gaps, implementing approved solutions intended to boost customer satisfaction outcomes.

• Create opportunities for clients to offer feedback on vendors, producing and maintaining vendor scorecards.

• Lead a dedicated team to support your vision within the vendor domain.

⛳️ Requirements

• At least 5 years of experience in a vendor or procurement environment (or a related field in the claims/casualty industry).

• Minimum of 2 years of experience in people management or equivalent roles of influence.

• Currently enrolled in or completed CIP, ACIP, or FCIP designation is a plus.

• Excellent verbal and written communication skills with the capacity to collaborate effectively across all organizational levels.

• Demonstrated ability to analyze data and propose solutions.

• Strong negotiation skills and capacity to address conflict resolution opportunities, including intricate issues.

• Extensive knowledge of claims and insurance regulations.

• Collaborative mentoring and coaching abilities.

• Strong influencing skills with a willingness to embrace change.

• Proficient in MS Office and advanced knowledge of business technology systems relevant to the casualty claims domain.

• Solid understanding of core management concepts, including Continuous Improvement, Agile, and Change Management.

🏝️ Benefits

• Flexible Work Arrangements.

• Employee discounts (15% on auto and property insurance, along with various other products and services).

• Good Office program (receive up to $400 back after purchasing office equipment).

• Student Loan Payment Matching Program for government student loans.

• Comprehensive Retirement Savings Program with employer-matched contributions.

• Annual Wellness allowance to assist employees in enhancing their health and well-being.

• Personal reflection day.

• Tuition Reimbursement.

• Engaging with the community and contributing back!