Manager, Loan Processing

This is a fully remote position, open to applicants in United States.

📋 Description

• Ensure that communication and processing activities align with company policies, procedures, and regulatory standards.

• Engage in Compliance and investor/agency audits, providing necessary responses.

• Collaborate with both internal and external business leaders to gather and deliver feedback while offering coaching support.

• Oversee pipelines for direct reports to achieve SLAs and KPIs, reporting any deviations to the President.

• Create cross-training initiatives and career development strategies.

• Submit comprehensive requests for modifications to technology platforms, including plans for efficiency improvements and cost savings.

• Assist both direct and indirect reports in their daily responsibilities.

• Conduct monthly one-on-one discussions, documenting feedback and development strategies.

• Work alongside the Mortgage Leadership Team to shape business vision and strategy.

• Manage the monthly, quarterly, and annual reporting of provider scorecards, credit provider usage, and quality/remediation reports.

• Provide monthly incentive calculations for direct reports to the Controller for approval.

• Oversee assigned vendors and perform annual reviews for the LOS platform and its integrations.

• Complete mandatory training and compliance courses.

⛳️ Requirements

• High School Diploma or Equivalent is required.

• Ability to thrive in a collaborative, fast-paced environment.

• Highly motivated and goal-oriented with exceptional attention to detail and organizational abilities.

• Complete all skill sets required for the position as outlined in the training program.

• Fulfill quarterly and annual compliance training requirements.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• 401(k)

• FSA/HSA

• Employer HSA Match

• Life & Disability Insurance

• Paid Time Off

• Volunteer Time Off

• ID Theft Protection Plan

• Comprehensive benefits package (availability based on employment status)