Manager, Key Accounts

📋 Description

• Reporting to the Senior Director of Key & National Accounts, the Key Accounts Manager will oversee the relationships, strategies, and performance associated with a specified portfolio of key account agencies and consortia.

• Take ownership of sales performance for designated key accounts and consortia.

• Create and implement strategic account plans to achieve passenger and revenue objectives.

• Identify growth opportunities through effective data analysis and a comprehensive understanding of partner business models and capabilities.

• Act as the primary relationship manager for assigned accounts, serving as the senior point of contact.

• Conduct regular business reviews, strategy meetings, and performance evaluations.

• Participate in agency events such as national conferences, top producer gatherings, luxury and river-specific events, familiarization sailings, and inaugurals, among others.

• Collaboratively develop and manage co-op marketing plans with key accounts and internal leadership.

• Oversee the execution of campaigns, events, and promotions linked to measurable outcomes.

• Collaborate across departments to ensure alignment of sales, marketing, and commercial execution.

• Operate effectively within assigned budgets, ensuring alignment with ROI and commercial priorities.

⛳️ Requirements

• Bachelor's Degree (preferably in Business, Marketing, or Communications) or an equivalent combination of relevant education and work experience.

• A minimum of 3+ years of B2B sales experience.

• Preferred 5+ years of experience in cruise industry sales.

• Strong comprehension of trade sales channels within the hospitality sector.

• Excellent organizational skills with the capability to manage and prioritize multiple projects based on critical business needs.

• Exceptional presentation and persuasion skills (both in-person and virtual).

• Strong aptitude for problem-solving and critical thinking.

• Proven track record of success in a fast-paced environment.

• Ability to effectively communicate and present information to stakeholders at all levels of the organization, both internally and externally.

• Proficient in creating presentation decks and utilizing data visualization tools.

• Comprehensive knowledge of Microsoft Excel and PowerPoint.

🏝️ Benefits

• Generous vacation and paid time off policy.

• Medical, dental, and vision insurance.

• 401k plan with matching contributions.

• Dental insurance.

• Healthcare spending or reimbursement accounts such as HSAs or FSAs.

• Retirement benefits or accounts.

• Commuting and travel assistance.

• Employee discounts.