Manager, IT Engineering

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Implement the comprehensive IT engineering strategy to enhance service delivery, drive infrastructure innovation, and ensure client satisfaction.

• Collaborate with the executive team to align technology engineering initiatives with organizational objectives and revenue goals.

• Anticipate future technological requirements and create roadmaps for automation, scalability, and modernization.

• Lead and mentor teams focused on systems, cloud, network, compliance, and project implementation.

• Develop standards and best practices for configuration management, implementation, and documentation across client environments.

• Oversee project execution, guaranteeing timely delivery within scope and budget for enterprise clients.

• Work together with Service Delivery and NOC/SOC leaders on escalation, troubleshooting, and problem resolution.

• Deploy automation, monitoring, and orchestration tools to enhance reliability and minimize downtime.

• Ensure adherence to industry regulations, CMMC Level 2, security frameworks, and client-specific requirements.

• Assess technologies, vendors, and platforms to improve MSP service offerings.

• Promote the adoption of Azure, AWS, M365, and GCP while ensuring security and cost efficiency.

• Advocate for CI/CD practices and DevOps workflows designed for MSP clients.

• Provide guidance to clients on intricate infrastructure and cloud solutions.

• Assist in technical pre-sales, solution design, and proposals alongside Sales and Account Management.

• Ensure that engineering solutions are aligned with client business outcomes.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience.

• Over 10 years of progressive experience in IT infrastructure and engineering.

• Minimum of 3 years in a leadership role within a managed service provider or consulting environment.

• Demonstrated expertise in managing large-scale enterprise environments, hybrid cloud solutions, and security frameworks.

• Strong technical knowledge in Microsoft technologies (M365 GCC and GCC High, Entra ID, Intune, Azure IaaS including in Azure Gov), virtualization (VMware, Hyper-V), networking, and cybersecurity.

• Familiarity with ITIL principles, change management, and process improvement initiatives.

• Excellent business acumen, ability to convert client requirements into technical solutions, and strong communication skills at all levels.

🏝️ Benefits

• Virtual work environment