Manager, IPCM

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• Mentor, develop, and coach team members to enhance their skills.

• Establish and execute service level and quality benchmarks, ensuring the team consistently meets or surpasses expectations.

• Formulate and implement action plans, providing precise documentation and guaranteeing that all work is transparently available to the business in real-time.

• Manage organizational change by coordinating initiatives that drive success.

• Take responsibility for several key client-facing aspects of CSS, necessitating a high degree of coordination and consultation to align with customer expectations.

• Act as a pivotal contributor in the Implementation support area, ensuring that client implementation goals and deliverables are consistently achieved.

⛳️ Requirements

• Prior experience in the travel industry.

• Proven ability to lead global teams.

• Demonstrated success in managing projects within travel management operations.

• Advanced proficiency in Word, Excel, and PowerPoint.

• Exceptional communication skills in English, both written and verbal.

• Must be dependable and adaptable with working hours according to project needs.

🏝️ Benefits

• Flexible working hours with options for working from home or remote arrangements.

• Opportunities for skill development and career advancement.

• Generous vacation days to allow for rest and rejuvenation.

• A compensation package that prioritizes fairness, including tools for mental, physical, and financial wellbeing.

• Perks and discounts tailored for professionals in the travel industry.

• An inclusive workplace that values and celebrates diversity.