Manager, HR Shared Services

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Oversee the EMEA SSC HR Operations team located in Poland, India, Romania, and the Philippines, facilitating communication across various organizational departments.

• Direct and manage the complete onboarding lifecycle for client-supported professionals across multiple EMEA jurisdictions.

• Oversee the implementation of integrated and standardized operational practices in collaboration with both internal and external business partners.

• Act as an escalation point for operational issues, ensuring adherence to local labor regulations, employment contracts, background checks, payroll, and benefit enrollments.

• Collaborate with Legal, Payroll and Billing, local payroll vendors, and benefits brokers for the onboarding of new employees.

• Ensure the achievement of service delivery goals and that OKRs, including SLA, CSAT, and FCR, are met or surpassed.

• Work together with HR, Customer Support, Payroll, Finance, Legal, and Technology advisors to provide seamless customer and professional experiences.

• Convert operational challenges and manual workflow solutions into platform feature specifications with Product and Engineering teams.

• Offer operational insights to align the core platform with the intricate regulatory and service delivery requirements of the EMEA region.

• Drive transformation initiatives to scale operations, shorten onboarding times, and enhance margin efficiency.

• Identify regional operational constraints and spearhead change management efforts to standardize EMEA processes.

⛳️ Requirements

• Bachelor’s Degree or higher in International Business, Accounting, Law, HR, Finance, or a related field.

• 5–10 years of experience in HR Operations, covering the entire employee lifecycle within a fast-paced, start-up environment.

• Proven experience in managing centralized HR shared service center operations within the EMEA region.

• Strong leadership skills with the capability to manage staff across different regions.

• Familiarity with HR fundamentals across various locales.

• Willingness to participate in international calls or meetings outside of standard business hours.

• Project management abilities to prioritize and handle competing tasks and deadlines effectively.

• Strong proficiency in Zendesk and Salesforce; experience with business analytical tools is a plus.

• High level of interpersonal skills to manage sensitive and confidential matters; demonstrated poise, tact, and diplomacy.

• Excellent multicultural competency; able to engage with diverse individuals and groups.

• Strong problem-solving skills, capable of analyzing issues and developing action plans.

• Exceptional stakeholder management abilities with fluent spoken and written English; proficiency in additional EMEA languages is advantageous.

• Proven experience in utilizing AI-powered analytics tools.

• Lean & Six Sigma experience is a plus.

🏝️ Benefits

• Variable compensation.

• Annual bonus for non-sales positions, based on individual and company performance.

• Generous paid parental leave.

• Flexible time off.

• Spending accounts.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Sabbatical after 5 years.