Manager, Global Billing Operations

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Take ownership of global billing operations, ensuring the accurate and timely generation of invoices in accordance with contract terms, pricing models, and booking policies.

• Oversee the complete invoicing lifecycle following Closed Won status, including the setup, validation, and delivery of billing.

• Ensure consistency across Salesforce, contract details, and NetSuite to reduce downstream errors and mitigate revenue impact.

• Act as the main escalation point for intricate billing issues, disputes, and exceptions.

• Lead the collections process, which includes accounts receivable aging, follow-ups, and resolving disputes.

• Monitor and enhance performance against key metrics such as Days Sales Outstanding (DSO), overdue balances, and collection effectiveness.

• Ensure cash application and reconciliation are both timely and accurate.

• Take charge of improving billing and accounts receivable processes to enhance scalability and efficiency.

• Identify and implement automation possibilities across systems and workflows.

• Standardize processes across various regions, entities, and customer segments.

• Collaborate with Deal Desk and Revenue Operations for a smooth transition from deal structuring to billing execution.

• Work closely with Sales and customer stakeholders to address payment delays and escalations.

• Partner with Revenue Accounting to guarantee alignment with revenue recognition standards and audit criteria.

• Ensure billing and accounts receivable processes are compliant with SOX and ready for audits.

• Manage the execution and documentation of critical billing and accounts receivable controls.

• Support external audits, which include providing documentation, conducting walkthroughs, and resolving issues.

• Maintain adherence to global tax, invoicing, and regulatory obligations.

• Lead, mentor, and cultivate a high-performing Global Billing Operations team.

• Set clear goals, priorities, and performance expectations.

• Foster a culture of accountability, continuous improvement, and customer focus.

⛳️ Requirements

• A minimum of 8 years of experience in billing operations or finance operations, ideally within the SaaS or technology sectors.

• At least 3 years of experience in people management.

• Strong expertise in Order to Cash processes.

• Proficient in using NetSuite and Salesforce.

• Comprehensive understanding of billing processes, invoicing systems, and collections workflows.

• Experience in a high-growth, complex deal environment.

• Familiarity with automation, AI, or process improvement initiatives.

• Excellent analytical, problem-solving, and communication abilities.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Life insurance.

• 401K plan.

• Incentive compensation.

• Equity opportunities.