Manager, Global Billing Operations

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Take ownership of global billing operations, ensuring precise and timely invoice creation that aligns with contract stipulations, pricing frameworks, and booking protocols.

• Oversee the entire invoicing lifecycle after a Closed Won deal, including billing configuration, validation, and delivery.

• Ensure consistency across Salesforce, contract stipulations, and NetSuite to reduce downstream errors and protect revenue.

• Act as the main escalation point for complex billing challenges, disputes, and exceptions.

• Lead the collections process, encompassing AR aging, follow-ups, and dispute resolution.

• Monitor and drive performance metrics such as DSO, overdue balances, and collection efficacy.

• Guarantee timely and accurate cash application and reconciliation.

• Own and continuously enhance billing and AR processes to promote scalability and efficiency.

• Identify and implement automation opportunities within systems and workflows.

• Standardize processes across various regions, entities, and customer segments.

• Collaborate with the Deal Desk and RevOps to ensure a smooth transition from deal structure to billing execution.

• Work alongside Sales and customer stakeholders to address payment delays and escalations.

• Partner with Revenue Accounting to ensure compliance with revenue recognition requirements and audit standards.

• Ensure that billing and AR processes are SOX-compliant and ready for audits.

• Oversee the execution and documentation of essential billing and AR controls.

• Assist with external audits, including documentation, walkthroughs, and issue resolution.

• Maintain adherence to global tax, invoicing, and regulatory obligations.

• Lead, mentor, and cultivate a high-performing Global Billing Operations team.

• Set clear goals, priorities, and performance expectations.

• Foster a culture of accountability, continuous improvement, and customer-centricity.

⛳️ Requirements

• 8+ years of experience in billing operations or finance operations, preferably within the SaaS or technology sectors.

• 3+ years of experience in people management.

• Strong expertise in Order to Cash processes.

• Proficient in NetSuite and Salesforce.

• Comprehensive understanding of billing procedures, invoicing frameworks, and collections workflows.

• Experience in a high-growth, complex deal environment.

• Familiarity with automation, AI, or process improvement initiatives.

• Excellent analytical, problem-solving, and communication abilities.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Life insurance.

• 401K plan.

• Incentive compensation.

• Equity opportunities.