Manager FTC Ops – Supply Chain, Factoring

This is a fully remote position, open to applicants in India.

📋 Description

• Ensure timely disbursement, settlement, amendments, reconciliation, testing, and monitoring for the Supply Chain, Factoring, and related loan portfolio with precision and accuracy.

• Confirm that all procedural steps are executed according to the established Process Note/SOPs in collaboration with relevant stakeholders.

• Oversee the complete delivery of the assigned portfolio from start to finish, adhering to the agreed SLA, TAT, and maintaining zero-error accuracy levels.

• Follow the entire process in accordance with the agreed Product Program, Process Notes, SOPs, OPM, CPM, and ADMs.

• Ensure timely authorization of transactions (disbursement, amendments, and settlements) without errors and without breaching SLA/TAT.

• Maintain a comprehensive understanding of product levels, particularly concerning Supply Chain and Factoring products, including Standard Wholesale Credit policies.

• Review credit proposals and agreements at the time of sanctioning disbursements against submitted drawdown requests by clients, ensuring accuracy.

• Accurately recover fees, charges, VAT, interest, profit, penalties, and charity related to any outstanding exposure, specifically for Supply Chain and Factoring loans and finances.

• Possess a thorough understanding of accounting standards and APPM to ensure accurate income and charge component accruals.

• Have complete knowledge of SWIFT and UAEFT standards, ensuring error-free SWIFT and UAEFTS payments.

• Carry out user acceptance testing (UAT) for operating systems and promptly address any related observations and defects.

• Conduct timely and effective tracking of post-disbursement credit terms and immediately report any breaches.

• Coordinate end-to-end with relevant stakeholders for any exceptions and clarifications until resolution.

• Perform and review daily reconciliation of all activities/process steps recorded and updated in trackers, ensuring continuous follow-up for closure. Reconciliation status should be published daily to the unit manager, highlighting any issues.

• Ensure all banking accounts are balanced during reconciliation across multiple systems.

• Create a controlled platform/mechanism to guarantee that all activities are conducted promptly and without errors.

• Escalate to the manager in a timely manner if action items are delayed or not responded to within defined timelines.

• Share any errors or knowledge gaps with line management/team to help address customer service issues.

• Hold comprehensive knowledge of the trade cycle, ensuring compliance and EDD screening is performed without errors.

• Exhibit strong referral and follow-up skills until the completion of outstanding tasks.

⛳️ Requirements

• Bachelor's Degree

• 10 - 15 years of relevant experience in Supply Chain Factoring, Corporate Credit, and Trade Finance Operations.

• Proven experience in managing multiple system UATs, preparing BRDs, and meeting deadlines.

• Knowledge and experience with various systems such as CBS/Flex, ELCM, SWIFT, UAEFTS, EDMS, LLOYDs, FIRCO, and SCF/IMX/Kastle.

• Ability to quickly learn new banking systems and identify any gaps.

• Experience in handling complex reconciliations between banking systems to ensure seamless connectivity.

• Strong understanding of trade documents and the trade cycle.

• Significant experience in reviewing credit proposals and agreements.

• Experience conducting EDD and compliance screening on submitted requests and trade documents.

• Excellent referral and follow-up skills until the completion of outstanding tasks.

🏝️ Benefits

• Health insurance

• Flexible work arrangements