Manager, FTC Ops – Doc Check & Lodgment

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee the comprehensive process of checking and lodging Export and Import documents.

• Manage related Trade Finance sub-products and communications in accordance with bank policies, SOPs, and ICC guidelines.

• Provide guidance to commercial customers on Export Finance, Export Payments, Document Checking, Letters of Credit, Collections, and Risk Participation.

• Advise the Product Development Team on Trade Finance operations and international standards.

• Ensure adherence to bank policies and guidelines in all procedures.

• Address customer complaints promptly and effectively.

• Achieve MBOs and SLAs within established timelines.

• Conduct thorough due diligence on applications, focusing on priority customers, high-value transactions, and back-to-back or red-clause Letters of Credit.

• Process transactions in accordance with SOPs, OPMs, UCP, ISBP, and approved Product Programs.

• Execute sanctions checks and TBML-related assessments.

• Manage Commodity Trade Operations documentation.

• Ensure daily reconciliation of Nostro and internal accounts.

• Lead the team's cross-skilling initiatives across at least two additional products.

• Set and manage customer expectations while spearheading automation projects.

• Conduct daily team meetings and provide solutions to operational challenges.

• Implement rapid solutions and coordinate with onshore units for smooth client delivery.

• Effectively address and resolve audit observations.

• Ensure efficient processing, adherence to service standards, and delivery of high-quality service.

• Suggest actions regarding changes in laws, ICC rules, government regulations, and bank policies that impact import transactions.

⛳️ Requirements

• Familiarity with Export and Import document checking and lodging processes.

• Understanding of Trade Finance products, including Export Finance, Export Payments, Letters of Credit, Collections, and Risk Participation.

• Knowledge of International Chamber of Commerce practices and publications.

• Awareness of bank policies, SOPs, OPMs, APPMs, local rules, and regulations.

• Capability to perform sanctions checks and Trade-Based Money Laundering assessments.

• Proficiency in handling Commodity Trade Operations documents.

• Skill in managing reconciliations for Nostro and internal accounts.

• Ability to accurately interpret ICC publications.

• Awareness of global compliance scenarios, Trade-Based Money Laundering, and geopolitical conditions.

• Competence in managing customer expectations and leading automation initiatives.

• Ability to collaborate with multi-disciplinary and multi-cultural teams across UAE and IBG.

• Commitment to ensuring SLA compliance, providing quality service, and timely closure of audit observations.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness programs.

• Opportunities for professional development and career advancement.

• Supportive work environment fostering collaboration and innovation.