Manager, Forward Deployed UX Design

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Lead a newly established team of Forward Deployed UX Designers

• Immerse directly with clients to grasp their missions and ongoing readiness assessments

• Spend substantial time with clients at depots, factories, program offices, and operational environments

• Collaborate on solutions and validate design choices in authentic operational contexts

• Transform customer insights into product strategy and pioneering AI-native solutions

• Scale systems that empower forward-deployed teams to innovate and integrate their work into the core platform

• Manage end-to-end discovery across various critical deployments, from formulating questions to delivering insights

• Oversee deployment experiences, linking them to customer readiness and account outcomes

• Enhance design principles to ensure a cohesive product experience

• Identify and evaluate critical workflows, providing synthesis to enrich the core platform

• Collaborate with forward-deployed engineering and data partners

• Define and assess human–AI collaboration patterns within agentic workflows

• Contribute to scalable design systems and interaction languages

• Conduct field-based UX research, observations, and evaluative testing

• Foster alignment across forward-deployed, go-to-market, and core platform teams

• Recruit, mentor, and nurture forward-deployed UX designers

• Advocate for AI-native practices, including prototyping in code and working directly with models

• Contribute to a culture of craftsmanship, collaboration, and transparency

⛳️ Requirements

• U.S. Citizenship is mandatory

• 6+ years in product design, including at least 1 year in a leadership or mentorship role (as a manager or lead)

• Proven history of design influencing product and business outcomes in complex enterprise, analytics, or AI-native software

• Systems thinking across products and workflows, including service design, multi-product consistency, or workflows that span organizations

• Experience collaborating with domain experts and stakeholders in technical fields and transforming that work into a deliverable product

• Hands-on expertise with AI, encompassing design for agentic or model-driven products and comprehension of their failure points

• Strong foundation in research and Human-Computer Interaction (HCI)

• Experience in rapidly growing environments where you established structure without hindering team progress

• Current possession of a U.S. security clearance, or the ability to obtain one with sponsorship (preferred)

• Experience designing for defense, government, or public sector (preferred)

• Background in supply chain, logistics, manufacturing, or industrial operations (preferred)

🏝️ Benefits

• Equal Opportunity Employer

• Security clearance sponsorship may be available for candidates capable of obtaining a U.S. security clearance