Manager, Financial Aid

This is a fully remote position, open to applicants in California.

📋 Description

• Monitor the financial status of all new domestic students, currently enrolled students, and applicants.

• Provide reports to the Executive Vice President of Financial Aid & Compliance regarding the financial status of new domestic students, including FAFSA completion, gap funding, and file completion.

• Oversee Financial Aid Representatives dedicated to domestic students and ensure the financial aid process is completed efficiently.

• Guarantee that new students are financially prepared for the academic year and the entire duration of their program.

• Advise students receiving financial aid on program costs and the limits of federal student loans and Pell grants.

• Manage the general financial aid inbox, the new student financial aid hotline, and other communication lines.

• Maintain a portfolio of students while tracking FAFSA completion, gap funding, and file completion.

• Support special events throughout the year.

• Lead entrance loan counseling during financial aid orientation sessions.

• Conduct financial aid workshops and discussions.

• Assist with the Transfer Monitor List and the Duplicate Borrower Report.

• Collaborate with Admissions on financial exceptions.

• Aid in the overall operations of the financial aid office, including managing maintenance requests, equipment issues, ergonomic requests, and scheduling.

• Help train new Financial Aid Representatives and support new-hire training for Admissions.

• Update financial aid documents, intranet and internet resources, and the new-hire training manual.

• Carry out other responsibilities as assigned by the Executive Vice President of Financial Aid & Compliance.

⛳️ Requirements

• Comprehensive knowledge of federal, state, and financial aid programs is essential.

• Demonstrated experience in effectively communicating complex financial aid information to students and their families.

• A minimum of six years of experience in Financial Aid is required, preferably within higher education.

• Proven ability to collect and analyze data, communicate clearly, and exercise independent and sound judgment with a diverse clientele.

• Experience in leading diverse teams, along with training, coaching, and mentoring to achieve operational objectives.

• Exceptional problem-solving and troubleshooting skills.

• Capacity to work effectively under pressure and meet tight deadlines.

• Strong interpersonal, written, and verbal communication abilities.

• Candidates must be available to work during PST hours.

🏝️ Benefits

• Health insurance

• 401k options

• Paid vacation based on years of service (15 days' accrual at start)

• Paid holidays

• Paid sick leave

• Commuter benefit program

• Opportunity for full-time employees to take one undergraduate course tuition-free each semester