Manager, Field Enablement

This is a fully remote position, open to applicants in United States.

📋 Description

• Direct and continually enhance MDVIP's Field Enablement function

• Take ownership of the Success Manager Field Enablement strategy and its roadmap

• Set annual enablement goals, success metrics, and initiatives for improvement

• Oversee governance and manage end-to-end processes, aligning organizational needs with the responsibilities and capacity of Success Managers

• Organize the planning of activation calendars for affiliates and Success Managers

• Deliver performance insights, recommendations, and strategic opportunities to executive leadership

• Manage the framework for affiliate action planning and the processes for tracking actions

• Collaborate with Training to assist Success Managers in planning, tracking, and executing affiliate improvement initiatives

• Work alongside Technology to enhance platforms for planning, workflows, reporting, and accountability

• Transform MDVIP's value proposition into frameworks, messaging, tools, conversation guides, and playbooks

• Ensure that materials directed at physicians adhere to quality, consistency, branding, and messaging standards

• Prepare Success Managers for discussions regarding retention, growth, pricing, operations, and satisfaction

• Develop a program for gathering physician insights and best practices

• Produce regular insight reports, dashboards, and communications for field intelligence

• Design and oversee playbooks, tools, and methodologies aimed at engaging, growing, and retaining affiliate providers

• Lead cross-functional working groups and governance forums

• Define and track Field Enablement KPIs and establish reporting frameworks

• Assess physician satisfaction, physician retention, affiliate engagement, member retention, Success Manager productivity, training effectiveness, and the adoption of strategic initiatives

• Utilize insights and feedback to perpetually enhance enablement programs and tools

⛳️ Requirements

• Bachelor's degree in Business, Healthcare Administration, Marketing, Communications, Organizational Development, or a related discipline

• Over 5 years of progressive experience in field enablement, sales enablement, customer success, physician relations, account management, practice operations, healthcare operations, or similar roles

• At least 2 years of experience in building and leading programs, teams, or enterprise initiatives

• Proficient in designing operating models, governance structures, and business processes

• Experienced in developing training and socialization programs, toolkits, playbooks, and communication strategies

• Strong cross-functional project management abilities

• Excellent analytical and problem-solving skills

• Demonstrated capacity to convert data into actionable business insights

• Familiarity with CRM, AI tools, reporting tools, and business performance metrics

🏝️ Benefits

• Competitive compensation with performance-based incentives for eligible positions

• Health, dental, and vision insurance coverage

• Retirement savings plans

• Continuous training and leadership development opportunities

• A positive work environment that fosters collaboration

• Recognition as a Great Place to Work®