Manager, Digital Workplace – On Site Services Lead

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Provide comprehensive leadership for IT onsite services in the SEA region.

• Support all IT infrastructure setups including Networks, hosting, End User Computing, Telephony, and Video Conferencing.

• Serve as the primary contact for all ITS Onsite service-related matters within the country.

• Manage relationships with stakeholders within regional technology teams to promote continuous improvement and productivity gains.

• Take responsibility for delivering innovative solutions by effectively coordinating resources within the infrastructure team.

• Assist the organization in comprehending the volume and complexity of changes while ensuring that requisite change management actions are planned and implemented.

• Be accountable for the governance and oversight of all infrastructure services impacting the business.

• Uphold a high standard of ITIL service management practices across teams and vendors.

⛳️ Requirements

• Bachelor’s degree in Information Systems, Computer Science, Business, or a related field.

• A minimum of 8-10 years of ITS experience, with a solid understanding of the End User Computing environment, services, and technologies.

• Strong knowledge of Vendor Management to support governance processes.

• Excellent analytical skills combined with basic financial acumen.

• Good knowledge of SAP along with a general understanding of Financial and Procurement processes.

• Exceptional written and verbal communication skills.

• Fluency in English is essential; proficiency in additional languages is a plus.

🏝️ Benefits

• Health insurance coverage.

• 401(k) retirement plans.

• Paid time off.

• Flexible work arrangements.

• Opportunities for professional development.