Manager, Digital Campaign Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and drive the implementation of digital fundraising and marketing initiatives for Covenant House International.

• Act as the primary coordinator among both internal teams and external agency partners.

• Manage the planning, execution, strategic alignment, budgets, timelines, and organizational priorities of campaigns.

• Oversee daily operations and executions of CHI’s digital presence, including Asana management, content stewardship, and project management throughout the campaign lifecycle.

• Contribute to annual strategies aimed at broadening the constituent base as well as maximizing digital revenue and file growth.

• Keep track of revenue and expense budgets for digital initiatives.

• Assist with donor journey documentation specific to various segments and maintain those records.

• Support the deployment of responses to emerging fundraising opportunities and crises.

• Research and suggest innovative strategies and investments for testing purposes.

• Maintain a record of key performance indicators from pilot tests.

• Assist in the execution of integrated marketing campaigns across relevant communication platforms.

• Act as the project manager for all digital campaigns deployed by CHI.

• Prioritize integrated cross-channel communications in line with annual plans and budget limitations.

• Collaborate with internal teams and vendor partners on donor and lead onboarding and conversion programs.

• Report directly to the AVP, Integrated Marketing.

⛳️ Requirements

• A minimum of three years of project management experience in the digital sector.

• Ideally, experience within a nonprofit organization that emphasizes social impact.

• Proven experience in developing and implementing direct marketing activities.

• Experience working directly on or regularly collaborating with face-to-face, telemarketing, direct mail, and digital channel programs.

• Familiarity with fundraising principles and practices.

• Knowledge of annual giving/direct mail, print production, telemarketing, digital marketing, joint allocation of funds, and basic analytical principles.

• Ability to manage fundraising data, reporting, budgets, and forecasting.

• Strong facilitation and collaboration abilities.

• Excellent verbal and written communication skills.

• Strong organizational abilities and attention to detail.

• Capability to work independently while being accountable, as well as being an effective team player.

• Ability to create and implement innovative and effective solicitation strategies.

• Excellent time management and prioritization skills.

• Willingness to travel to New York City once a year in early October.

• Ability and readiness to travel to various site and office locations up to 10–15% of the time.

🏝️ Benefits

• Equal employment opportunity.

• A workplace environment free from discrimination and harassment.

• Reasonable accommodations available, such as ASL interpreters, alternative interview formats, or physical accessibility support.

• Opportunities for staff development and growth.

• Annual in-person traditions held in New York City.