Manager, Design Engineering – Optical

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a team of Optical Design Engineers tasked with the design, capital allocation, link engineering, project management, and execution of new optical services on the DWDM network.

• Liaise with internal order management staff and various internal teams regarding the status of projects.

• Ensure the team consistently meets and surpasses monthly, quarterly, and yearly performance goals.

• Uphold customer commitments and deadlines within the Zayo Salesforce or future order management systems.

• Provide updates on project status to project management groups.

• Assist field operations in addressing provisioning challenges and validate technical data to identify potential issues.

• Engage in the development and execution of engineering standards and procedures.

• Implement cross-training initiatives and communicate training requirements to management.

• Manage workload effectively, identify critical issues, and prioritize daily tasks.

• Address order-flow obstacles and challenges to ensure compliance with required deadlines.

• Participate in operations-related projects and perform other assigned responsibilities.

• Plan, document, fulfill capacity, and implement DWDM network across the U.S. and Canada.

• Collaborate with Project Managers and Design and Implementation Engineers on capacity project matters.

• Design DWDM networks in accordance with network architecture standards and future growth needs.

• Implement core network circuit designs as necessary.

• Provide guidance for circuit design orders that involve transport and facilities requirements.

• Review capacity requests for accuracy and clarify design-related issues.

• Support partner teams and/or ONCC during customer or network escalations.

• Stay updated on technology and network solutions while performing cross-training as required.

• Protect confidential information.

⛳️ Requirements

• Bachelor’s degree in a technical field or equivalent education, training, and/or experience.

• A minimum of seven (7) years of experience in telecommunications and/or data networking.

• At least two (2) years of experience in Telecommunications Project Management or as a Lead Engineer.

• Capability to meet rigid deadlines, manage multiple unpredictable tasks, and effectively resolve customer conflicts.

• Superior verbal and written communication abilities.

• Working knowledge of optical systems and signal flow designs through fixed or flex grid networks utilizing ROADM technology.

• Proficiency with Microsoft Office or Google applications and project management software.

• Ability to apply logical reasoning to identify problems, gather data, establish facts, and draw valid conclusions.

• Familiarity with most of the listed optical products: Fuji, Adva, Ciena 6500 & RLS, Cisco, Infinera DTNx & Flex ILS, Nokia 1830.

• Understanding of DWDM single flow and spectrum allocation for fixed and flex grid networks.

• Familiarity with Salesforce, ServiceNow, Sitetracker or similar platforms.

• Experience with telecom inventory systems; knowledge of Metasolv / Netcracker is a plus.

• Proficiency in Microsoft Office and Google applications, particularly Visio and Excel or equivalent.

• This position does not qualify for employment-based visa sponsorship.

🏝️ Benefits

• Non-sales roles may have the opportunity to participate in a discretionary annual incentive plan.

• Health insurance coverage.

• Life insurance benefits.

• Disability insurance plans.

• Retirement savings plans.

• Comprehensive Health, Dental & Vision Insurance.

• 401(k) Retirement Savings Plan.

• Generous paid time off policy, including paid parental leave.