Manager, Data Analytics – Encounter Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead a team of business analysts to fulfill customer needs and achieve business goals.

• Oversee and manage workflow to ensure timely and precise processing.

• Act as a subject matter expert and train new team members.

• Engage with internal and external clients to respond to inquiries and resolve issues.

• Perform root cause analyses and collect data for process enhancements across encounter clients.

• Establish controls to monitor performance related to encounters.

• Supply trending and performance metrics to departmental management.

• Involve in the complete life-cycle development, encompassing requirements analysis, process development and design, and testing.

• Create and document workflows, system requirements, system impact analyses, system designs, process analyses, and testing procedures.

• Utilize SQL queries, data warehouses, and internal databases to generate user-friendly reports.

• Spearhead initiatives and projects aimed at process enhancements, new system capabilities, and data/application integration.

• Oversee reporting and analytics, managing critical reports.

• Provide analyses that support strategic decision-making across business operations, finance, quality, compliance, procurement, and clinical functions.

• Collaborate with end users and business leaders to establish reporting requirements.

• Track critical metrics and alert leadership to potential risks.

• Work together with analytics teams to ensure accurate and timely reporting.

• Direct the development and management of operational, financial, quality, and compliance reporting.

• Assess project feasibility, time, and effort; provide project updates regularly.

• Supervise projects, identify potential challenges, and guide them to successful completion.

• Formulate tactical and strategic plans to address technical business needs.

• Lead the standardization of data processes and the re-engineering of business processes.

• Drive changes and improvements to business processes, policies, and system infrastructure.

• Build and nurture a reporting and analytics team through meetings, training, coaching, and mentoring.

• Conduct programming and analysis as required.

• Take on additional responsibilities in the absence of the Manager/Director.

⛳️ Requirements

• Bachelor's degree preferably in a quantitative discipline such as Mathematics, Computer Science, or a related field.

• Over 5 years of direct, relevant experience.

• Candidates lacking a Bachelor's degree may still be considered with an extra 4 years of direct experience, totaling a minimum of 9 years.

• Advanced knowledge of SQL, QlikView, Tableau, or comparable business intelligence tools.

• Proficient in MS Suite with expertise in visualization tools.

• Experience in establishing maintainable and scalable processes within a production setting.

• Strong analytical and problem-solving capabilities.

• Ability to collaborate with diverse internal client groups while ensuring high accuracy and precision.

• Creative thinker; highly driven and self-motivated.

• Proven ability to achieve results and manage multiple tasks effectively.

• Experience in building, developing, and managing high-performing teams.

• Demonstrated success in defining and executing key analyses with minimal oversight.

• Supervisory experience in Analytics/Informatics is essential.

• Preferred experience in the healthcare sector.

🏝️ Benefits

• Potential for short-term incentives.

• Comprehensive benefits package offered.

• Health, life, voluntary, and additional benefits available.

• Perks that promote physical, mental, emotional, and financial wellbeing.

• Tobacco-free workplace environment.