Manager – Customer Success Operations

This is a fully remote position, open to applicants in Massachusetts, +2 more states.

📋 Description

• Supervise and enhance the operations of the Customer Success team

• Foster customer satisfaction, retention, and expansion

• Partner with various departments to ensure customer success initiatives align with organizational objectives

• Oversee multiple workflows in a fast-paced environment

• Represent the voice of the customer within the organization

• Evaluate data and trends to shape and influence long-term strategies

⛳️ Requirements

• Bachelor's degree or equivalent professional experience

• 5+ years of pertinent experience in customer success, business consulting, SaaS software implementation, or sales

• Strong ability to influence and develop enduring relationships

• Experience in resolving complex customer challenges in a rapidly evolving environment

• Demonstrated success in establishing and nurturing relationships with both internal and external stakeholders

🏝️ Benefits

• Flexible work environment

• Medical, dental, vision, life, and disability insurance

• 401(k) retirement plan with employer matching (6% match up to $12,000 annually)

• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)

• Paid holidays, vacation time, and volunteer opportunities

• Employee Assistance Program (EAP)