Manager, Customer Success

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a team of about 10 Customer Success Managers, ensuring they possess the necessary skills, tools, and confidence to succeed in both pre-sales and post-sales activities.

• Guarantee that CSM-led initiatives, from product demonstrations to adoption campaigns, are tailored to specific personas, data-driven, and linked to measurable results.

• Collaborate with sales leadership to prioritize accounts, align team resources, and ensure we are making an impact in the most critical areas.

• Develop scalable playbooks, demo scripts, and communication strategies for key personas, utilizing product usage data and insights from GenAI adoption.

• Work alongside Enablement, Marketing, and Product teams to synchronize messaging, convey customer feedback, and implement new initiatives.

⛳️ Requirements

• 5+ years of experience in a client-facing SaaS role (such as Customer Success, Sales Engineering, Product Specialist, or similar).

• 2+ years of experience leading high-performing teams.

• Comprehensive understanding of financial services workflows; expertise in investment banking, private equity, and hedge funds is advantageous.

• Outstanding communicator with strong presentation abilities and the capacity to customize narratives for senior stakeholders.

• Data-driven decision-maker who leverages metrics and insights to prioritize and evaluate success.

• Flourishes in a dynamic, high-growth environment and enjoys creating scalable solutions.

🏝️ Benefits

• Competitive salary along with performance-based incentives.

• Comprehensive health, dental, and vision insurance coverage.

• Access to professional development resources to aid in your career advancement.

• Opportunity to be part of a collaborative, high-energy team that makes a significant impact for some of the world's most influential companies.