Manager, Customer Success – APAC

This is a fully remote position, open to applicants in Singapore.

📋 Description

• Oversee the Customer Success team’s initiatives concerning onboarding, training, and professional growth.

• Improve the performance and efficiency of Customer Success operations through technology and streamlined processes.

• Assess the effectiveness of Customer Success by monitoring operational metrics, pinpointing strengths and areas for improvement, strategizing enhancements, and reporting findings to leadership.

• Work in collaboration with various teams and departments to boost customer engagement, satisfaction, and retention.

• Partner with different teams to motivate Customer Success initiatives throughout Jamf.

• Collaborate with Go-To-Market leaders and other executive teams to ensure an optimal customer lifecycle experience.

• Serve as an advocate for customer needs across departments.

• Provide mentorship and act as an escalation point for issues related to customer satisfaction or engagement.

• Perform additional responsibilities and special projects as assigned.

• As a Jamf employee, you are expected to travel between 20 – 40% of the time to attend role-specific events, including international travel.

⛳️ Requirements

• Bachelor’s Degree (4 Year) preferred.

• A blend of relevant experience and education may be taken into account.

• Certifications in Jamf Products (Jamf 100, Jamf 200, Jamf 300) preferred.

• Execute all job responsibilities in alignment with the organization’s core values, mission, and purpose.

• Maintain the highest moral, ethical, and legal standards to foster a respectful, innovative, and creative environment.

• Support and advocate for a positive, inclusive workplace that embraces and nurtures the talents and strengths of our diverse workforce.

• Minimum of 3 years of experience engaging with customers through digital channels (online, email, chat) required.

• Minimum of 3 years of experience interacting with customers via phone required.

• At least 1 year of experience in developing reports or dashboards in Salesforce or equivalent experience required.

• Strongly preferred experience with Salesforce.com (or an alternative CRM platform).

• Strongly preferred experience with Gainsight, including CTAs and dashboards.

• Strongly preferred experience in a Customer Success role.

• Required experience in leading, coaching, mentoring, or managing a customer-facing team.

• Preferred strong knowledge of Jamf product offerings, pricing, and integrated technologies.

• Preferred general experience with macOS, iOS, and tvOS.

• Preferred experience in a Customer Service role.

• Strong communication skills.

• Excellent interpersonal skills.

• Exceptional organizational skills.

• Strong customer service abilities.

• Capability to articulate complex technical jargon in a simple, non-technical manner.

• Ability to engage effectively with colleagues in a results-driven environment.

• Self-motivated, energetic multi-tasker, and team-oriented.

• Good listening skills.

• Ability to connect and establish trust and rapport with customers and employees at all levels.

• Ability to work independently as well as collaboratively within a team.

• Ability to prioritize duties and manage multiple tasks.

• Strong attention to detail.

🏝️ Benefits

• Recognized as a 2025 Best Companies to Work For by U.S. News.

• Acknowledged as a 2025 Newsweek America’s Greatest Workplaces for Mental Well-being.

• Honored as a 2025 Newsweek America’s Greatest Workplaces for Gen Z.

• Named one of Forbes Most Trusted Companies in 2024.

• Designated as a 2024 Best Companies to Work For by U.S. News.

• Recognized as a 2024 Newsweek America’s Greatest Workplaces for Parents & Families.

• Acknowledged as a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®.

• Designated as a 2024 Best Technology Company to Work For by U.S. News.

• Honored as a 2023 Best Workplaces for Women™ by Great Place to Work® and Fortune Magazine.

• Volunteer time off enables employees to support and contribute to our communities.