Manager, CRM

This is a fully remote position, open to applicants in United States.

📋 Description

• Cultivate and manage client relationships while implementing acquisition and retention strategies for over 6 DTC clients.

• Take full ownership of the email production process from start to finish for assigned accounts.

• Supervise the creation, launch, and ongoing enhancement of retention strategies.

• Conduct final quality assurance on all deliverables produced by the team.

• Analyze and assess ad hoc, weekly, and monthly reports for clients.

• Provide coaching and mentorship to direct reports in account management, communication, and email strategy.

⛳️ Requirements

• 2-5 years of experience in email marketing within the e-commerce sector.

• Background in a marketing agency environment.

• Practical experience with Braze during the last 3 years.

• Advanced knowledge of campaign management tools and/or an ESP, with a focus on Klaviyo.

• Proficient in Excel, PowerPoint, and Word.

• Exceptional organizational and presentation capabilities.

• Strong attention to detail and quality assurance skills.

• A BS/BA degree in Business, Psychology, Marketing, or a related field is preferred.

🏝️ Benefits

• Health insurance

• Opportunities for professional development