Manager, Credit Card Business Strategy

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Assist Seen leadership in defining the strategy and priorities for the branded credit card portfolio.

• Create and maintain objectives and KPIs (e.g., acquisition, activation, spending, balances, losses, and financial performance) for the branded credit card.

• Construct and update financial models and straightforward business cases to assess new features, pricing adjustments, channels, and offers.

• Prepare materials for leadership reviews (e.g., business updates, status of initiatives, performance analyses).

• Convert strategic priorities into clear problem statements, requirements, and tasks for Product, Marketing, and other partner teams.

• Monitor the end-to-end execution of branded credit card initiatives: timelines, dependencies, and risks; follow up with responsible parties and escalate when necessary.

• Coordinate launch readiness with key partners (Product, Marketing, Risk, Operations, Servicing) to ensure smooth delivery and evaluation of new initiatives.

• Maintain a straightforward yet visible portfolio/initiative tracker for our branded credit card.

• Collaborate with Analytics and Finance to track KPIs and dashboards regarding our branded credit card performance (e.g., funnel conversion, usage, losses, unit economics).

• Identify performance issues and investigate root causes (e.g., channel, customer segment, credit tier, product feature).

• Suggest data-driven actions (tests, changes, follow-ups) and work with Product, Marketing, and Risk to implement them.

• Develop a strong understanding of branded credit card customer segments, use cases, and pain points through data, research, and feedback from partner teams.

• Monitor competitive and market trends in general-purpose credit cards and provide relevant insights for planning.

• Collaborate with Marketing to support channel strategy and campaigns for our branded credit card (e.g., positioning, cross-selling, lifecycle actions).

• Work with Risk, Compliance, and Legal to ensure that business proposals align with policies and regulatory expectations.

• Assist Product and Operations in documenting business requirements while considering operational and servicing implications for our branded credit card initiatives.

• Identify operational challenges or recurring issues affecting the branded credit card customer experience and recommend improvements.

• Act as a central coordination point for branded credit card initiatives across Product, Marketing, Risk, Analytics, Operations, and other teams.

• Communicate priorities, status, and key decisions clearly and effectively to partners and leadership.

• Help ensure alignment between branded credit card initiatives and the broader Snap/Seen portfolio strategy.

⛳️ Requirements

• Over 2 years of experience in product management, product strategy, business management, consulting, or analytics, preferably in consumer finance, credit cards, banking, or fintech.

• Strong analytical and problem-solving abilities; comfortable working with data, building simple models, and extracting insights.

• Experience collaborating with cross-functional teams (e.g., Product, Marketing, Risk, Analytics, Operations).

• Capability to manage multiple initiatives simultaneously, demonstrating strong ownership and follow-through.

• Exceptional written and verbal communication skills, including the ability to distill complexity into clear narratives and recommendations.

• Comfortable functioning as an individual contributor while closely partnering with a senior leader.

🏝️ Benefits

• Generous paid time off

• Competitive medical, dental & vision coverage

• 401K with company match for US

• Company-paid life insurance

• Company-paid short-term and long-term disability

• Access to mental health and wellness resources

• Company-paid volunteer time to contribute positively to your community

• Legal coverage and other supplemental options

• A value-driven culture where opportunities for growth are limitless