Manager, Conversation Analysis

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a team of analysts directly, which includes responsibilities for hiring, onboarding, conducting performance reviews, facilitating career growth, and providing daily coaching.

• Manage workload, prioritize tasks, and set timelines to ensure project deadlines are met.

• Recognize areas for process enhancement to boost efficiency, scalability, and reliability in labeling operations.

• Create rubrics and establish ground truth labeled data to support AI model development, insights mining, and ongoing improvement initiatives.

• Guarantee the consistent use of rubrics through regular secondary reviews, proactively identifying gaps and nurturing high-performing individuals.

• Collaborate with the AI and Data Science teams to ensure that labeling methods align with model development needs while effectively communicating progress, risks, and significant observations regarding the data.

• Act as the Subject Matter Expert (SME) for customers and cross-functional partners in Data Science, Prompt Engineering, Product, and Client success concerning our model development operating procedures.

• Build and sustain expert-level knowledge on how labeled conversational data relates to model development and outcomes.

• Serve as an escalation point, working with internal teams (Support, Product, Engineering, CS) to resolve customer issues promptly and effectively.

• Foster a culture of innovation and articulate a vision for advancing our rubric design, labeling methodology, and insights mining and delivery.

• Cultivate an environment of continuous improvement, characterized by strong performance, consistency, and engagement.

⛳️ Requirements

• A minimum of 3 years of experience in people management, specifically leading analytical, labeling, or quality-focused teams.

• Strong analytical skills with an aptitude for identifying root causes of quality or performance challenges.

• Exceptional written and verbal communication abilities, including the skill to translate complex methodologies into clear instructions.

• Proven experience in client-facing roles as a subject matter expert.

• Experience collaborating across functions with technical teams, such as data science or engineering.

• A demonstrated history of innovation and enhancing the capabilities of existing teams.

• Preferred background in conversation analysis, transcription review, annotation, or structured qualitative analysis.

• Experience in sectors such as healthcare, life sciences, call centers, or regulated SaaS environments is advantageous (preferred).

🏝️ Benefits

• This position is remote/virtual.

• Local team members may occasionally be required to work on-site for in-person activities (Indianapolis north side).

• Remote team members might need to travel to Indianapolis approximately 1-2 times per year, depending on business needs.

• Travel for client meetings may be necessary, based on business requirements.

• Candidates must reside in the USA and have authorization to work in the USA without requiring employment visa sponsorship now or in the future.