Manager, Clinical Support

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee contact center departments that deliver operational and business process support to both internal and external clients for the company's products and services.

• Establish short-term policies (1 year) within the framework of the overarching strategy.

• Direct the department and its associated processes and personnel towards achieving world-class performance.

• Organize programs, projects, objectives, and metrics to effectively lead the department.

• Determine the criteria for reducing costs while enhancing performance.

• Formulate action plans, prepare a set of measures, assess alternatives and their impacts, and provide guidance to senior management when prioritization is necessary.

• Responsible for the profit and loss of the contact center.

⛳️ Requirements

• Bachelor's Degree OR at least 1+ years of experience with a Master's in fields such as Service Delivery, Service Operations, or equivalent 2 years in a Remote Clinical Support Role is preferred.

• A minimum of 5 years of experience in one of the six specialized modalities: AMI, CT, DXR, IGT, MR, & UL.

• Candidates must demonstrate a fundamental understanding of clinical use models across all six modalities: AMI, CT, DXR, IGT, MR, & UL.

• Experience in Customer Service or Customer Relations.

• Strong clinical product knowledge in the specified modality.

• Previous supervisory experience managing direct reports, including skills in influencing and coaching.

🏝️ Benefits

• Generous PTO.

• 401k plan with up to 7% match.

• Health Savings Account (HSA) with company contributions.

• Stock purchase plan.

• Education reimbursement.